Take a look at the range of benefits and payments we have available.
Redundancy, health condition or disability or another reason you can’t work
Food, school costs, power, accommodation or other living expenses you need help with
You’ve had a relationship break-up, family breakdown or violent relationship end
Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
Caring for someone else’s child or someone with a health condition, injury or disability
Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
Childcare, school uniforms, stationery, having a baby and other costs if you have children
Fixing issues with Accommodation Supplement, Special Benefit and other payments we’ve made
16-19 year olds
Education, training, work and benefit help for 16-19 year olds
Benefits and forms
A-Z list of benefits, forms, benefit rates
Find out what services we can offer to help you find work and when you start a new job.
Looking for work
We have jobs available now in various industries and you can search on our job websites.
Help with your job search
From advice on making a plan, to tips on where to look and following up leads.
Training and experience
Our programmes can help you get ready for work with training and work experience.
Apprenticeship Support Programme
Get help to retain and bring on new apprentices.
CVs and cover letters
We’ve got great templates and advice for writing your CV or cover letter, and filling out job applications.
Help with work costs
Get help to pay for the things you need to start work
Job support and advice
Get all the support and advice you need to stay in work.
Health and disability
If you want to work, we can support you to find the right job for you.
Start your own business
We can help you get your business up and running.
Get advice about how to prepare for and deliver a great interview.
Help for 16-19 year olds
We’ve got extra support for young people to get ready for work and find a job.
Check out what you need to do when you're getting a benefit or other payment from us.
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
Declare income, wages deduction calculator and tables
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
Check or stop your payments, payment cards and other information
Check your debt, repayments and other debt information
Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
Find out how we can help you with housing.
Nowhere to stay
Get help if you have nowhere to stay right now.
Find a house
Find out where to look for private housing, or apply for public (social) housing.
Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
Find out how we can help if you’re moving house.
Information about drug testing and what it means when you're searching for work and receiving a benefit.
When you apply for a job some employers will need you to pass a pre-employment drug test as part of them employing you.
Workplaces have to provide a safe working environment for their employees. For many jobs drug testing may be necessary if an employee's ability to do their job can impact on the safety of others.
Pre-employment drug tests are common in industries such as fishing, horticulture, transport and forestry.
If you have work obligations and a potential employer requires you to pass a drug test, you have to take and pass the test.
This also applies to employment-related training where a training provider uses drug tests as part of the admission process. For example, a drug test is required as part of a course to get a heavy truck licence.
We will tell you what you have to do when you apply for a benefit and again when you need to be tested.
We'll tell you if the job or training course needs a drug test before we refer you to it. You'll need to tell us straight away if you think you may not pass the drug test.
Before you take the drug test, the person overseeing the test will explain the type of test they're using and how it works, and when you'll know if you've passed or not.
Drug tests are completed under a national drug testing standard. There are two types of tests, both usually needing a urine sample:
- A screening test, which is 98% accurate and shows within about five minutes if your urine has tested positive for drugs. Most employers will only do this type of test. It costs between $30 and $70. If you pass the drug test, you won't need to pay for it.
- An evidential test, which is 99.9% accurate and shows what type of drug and how much is in the sample. Your test sample would be sent away to a laboratory with the results being given to you some time later. It costs around $120. If you pass the drug test, you won't need to pay for it.
Most employers will only do the first screening test as this generally provides them with enough information to make a decision on whether to employ you or not.
You will usually give your urine sample in a specially prepared toilet area designed to ensure your privacy while keeping the sample safe from tampering or contamination. This will be done under strictly controlled conditions.
As long as you pass the drug test, no further drug testing action will be taken as part of applying for that job.
If you fail a drug test, the person overseeing the test will:
- discuss the result with you
- ask you whether you accept the result, and confirm it if you do
- ask you to sign a confirmation form agreeing to the result.
If you take the drug test and fail, the best time to discuss the results is straight away with the person doing the test.
If as a result of that discussion it's decided to go for a further test to confirm the result, and that test also fails, you will need to pay for this test.
You can fail your pre-employment drug test obligations if:
- a suitable job is available and you tell us you can't apply as you think you will fail the drug test
- you refuse to take the drug test for a suitable job
- you've been referred to a suitable job or course and you fail the drug test.
If you fail the drug test without a good and sufficient reason:
- You'll have to repay Work and Income for the cost of the failed drug test. This cost will be taken out of your benefit in weekly payments.
- The first time you fail, you'll have to agree to stop using drugs so you can pass a drug test in the future.
- The second time you fail, you must pass another drug test within 25 working days;
- Work and Income will talk to you about approved drug testing providers
- you'll need to arrange the drug test
- irrespective of whether you pass or fail the drug test, you'll need to meet the cost of the test
- we can help you meet the costs of passing the drug test, which you'll then have to pay back from your benefit in weekly payments.
- If you fail a third time, or if you don't take and pass a drug test within 25 working days, for 13 weeks your benefit will:
- reduce up to half if you have dependent children, or
- stop if you don't have dependent children.
As long as you are still entitled to it, your benefit can be restarted earlier if you agree to take part in an approved activity for at least six weeks.
If you have been referred to a job and you fail the drug test, you will have to repay us for the cost of the failed test.
This cost will be taken out of your benefit in weekly instalments.
We will always tell you this before you have a test.
If you fail a drug test a second time, we can help you meet the cost to get a clean test. You'll have to pay us back for this.
Many employers expect all people applying for a job to pass a drug test. Around 40 per cent of jobs listed with us require applicants to pass a pre-employment drug test.
There are some circumstances where you will not be sent to jobs that need you to take and pass a drug test. This includes if we know that you are:
- dependent on drugs
- undergoing or waiting for drug treatment, or
- taking prescription medication that could cause you to fail a drug test.