What we do with your personal information

This is our privacy notice. It tells you how we collect, use and share your information. We will always treat your information with respect and keep it safe to protect your privacy.

Watch a video about our privacy notice

Collecting your information
We collect your personal information so we can:
- contact you
- identify you
- work out how we can help you, and
- look at what other services might help.
We get this information from you when we work with you. We also collect your information from other people and organisations. Sometimes we create and record information about you.

There's certain information we need, to be able to give you a benefit or payment. You can choose not to give us this information but it means we can't pay you.

More about how we collect your information
Using your information
We use your information to:
- make decisions about you
- look at how we operate
- design new services or tools.
When we use your information, we'll identify you when we need to help you. We'll try not to identify you when we look at how we operate and design new services or tools.

More about how we use your information
Sharing your information
Sometimes we need to share your information with people or organisations outside of the Ministry of Social Development.

We share your information when:
- our reason for sharing matches the reason we collected it
- we have a specific legal reason
- you give us permission to share it.
More about how we share your information
Respecting your information

We are committed to respecting your information and keeping it safe. We know your information is very important and take our commitment seriously.

We have systems and safeguards in place to control how we collect, manage and use your information. This helps us use your information appropriately and keep it safe.

More about respecting your information
Managing your information

You can see and manage some of your information online in MyMSD or you can ask us for a copy.

You can also ask us to correct anything if it's not right.

More about managing your information
Questions or concerns about your information
Questions or Concerns

If you have a question about the information on your file, or a concern about how we've handled your information, you can:
- visit your nearest service centre,
- email our Privacy Officer at PrivacyOfficer@msd.govt.nz
Find your nearest service centre

Complaints

If you would like to make a complaint, you can:
- follow the complaints process
- or email our Privacy Officer at PrivacyOfficer@msd.govt.nz
Privacy complaint form

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What we do with your personal information

Collecting your information

Using your information

Sharing your information

Respecting your information

Managing your information

Questions or concerns about your information

Questions or Concerns

Complaints