Changes to your address, housing or accommodation costs

If your address or housing costs change, you need to tell us right away as it could affect how much you're paid.

How to tell us

Call us to tell us if you have changes to your:

  • address
  • rent costs
  • board costs
  • other accommodation costs (including water rates).

Getting Youth Payment or Young Parent Payment

If you get Youth Payment or Young Parent Payment, you also need to contact your Youth Service provider directly to tell them about your changes.

  • What you need to tell us

    Changed address

    If you've moved or have a new postal address you'll need to tell us:

    • your new address
    • your new postal address
    • the date you moved.

    Rent or board

    If your rent or board costs have changed, you'll need to tell us:

    • who you live with
    • how much you're now paying
    • when the costs changed.

    We'll let you know if you need to do anything else like providing proof of costs.


    Own your own property

    You need to tell us of any changes to your:

    • mortgage - if it's with Kāinga Ora (used to be Housing New Zealand) you'll need the current interest rate
    • council rates
    • house insurance
    • mortgage protection insurance
    • water rates
    • grounds lease or body corporate fees
    • costs for essential repairs and maintenance in the last 12 months.

    We'll need to know:

    • who you pay
    • how often you make payments
    • how much you pay
    • the date when the costs changed.

    We'll let you know if you need to do anything else like providing proof of costs.

  • We're paying your rent directly to your landlord

    If you have a rent redirection set up (where we pay your rent directly to your landlord) and you get a new landlord, you will need to set up a new redirection.

    You don't need to do this if you're living in public housing as we'll organise your rent payments with Kāinga Ora (used to be Housing New Zealand).

    To set this up for a new private landlord you need to:

    • complete a Redirection of Benefit Payment form
    • provide proof:
      • to support your application
      • of your new landlord's bank account
    • ask your new landlord to sign the bottom of page 3 of the application form.

    Talk to us about how to get this information to us.

    What your landlord needs to do

    Your landlord will need to register with us as a supplier, if they haven't already.