Register as a Work and Income supplier

1. Complete either the:
   • online supplier registration form
   • paper-based supplier registration form – if you're registering for Youth Service Payment Card, your Merchant ID has letters in it, or you have problems with the online form.
2. We'll email a copy of your completed online registration form (if you've used the online form) and let you know what happens next.
3. Post or scan and email your completed, and signed, registration form and supporting documents to us.

If your business has more than one branch, please email cpu_suppliers@msd.govt.nz and we'll help you with the process.

---

Register using the online form

• Only enter the first 62 characters of your business name or trading name.
• Enter your GST or IRD number without spaces or dashes.

We'll send you an email with your completed online registration form attached.

To complete your registration, you'll need to print out your completed form, sign it, and send it to us with your supporting documents.



---

Register using the paper form

Supporting documents we need to complete your registration

As well as your signed and completed registration form, we also need:

• verification of your bank account or building society account, which shows your account name, number and bank logo
• an EFTPOS printout, if you have EFTPOS, confirming your EFTPOS Merchant ID number.

If you're a landlord or accommodation provider, the following supporting documents are also required:

• Homeowners:
  • land and water rates bills
  • mortgage documents
  • trust deeds
  • photo ID for all the homeowners as is written on the land and water rates bills and mortgage details
  • a written contract of authority if someone is acting on behalf of a homeowner. This includes contact details and photo ID for the homeowner(s) and the person acting their behalf.
• Property management:
  • a contract between the property management company and the homeowner(s)
  • Photo ID for the property manager and the homeowner(s).
• Head tenants:
  • Tenancy agreements between the head tenant and the homeowner(s)
  • Photo ID for the head tenant and the homeowner(s).

Where to send registration forms and supporting documents

You can either scan and email your completed registration form and supporting documents or post them.

Post to:

Payment Card
Central Processing Unit
PO Box 43 195
Mangere 2025
Auckland

Email scanned copies to:

cpu_suppliers@msd.govt.nz

To change any of your business details complete this form:

Post the form to the address shown above along with any relevant documentation, e.g:

• bank account verification, if your bank account has changed
• EFTPOS printout confirming your new Merchant ID number.

If you need to refund money from a one-off payment or a payment made using a payment card, the refund needs to go to MSD. This might be because the client paid for goods or services they didn't get. See process below.

If you need to refund money from a regular payment made by MSD on behalf of a client, the refund needs to go to the client. This might be because we made a payment after the client had stopped a weekly service. An exception to this is refunds for regular payments made to SPARK. These refunds need to be paid to MSD. We will the process the refund and pay it back to the client.

Refunding money to the Ministry of Social Development

You can do this by direct credit:

Account name: MSD ROBOC 3

Account number: 03-0049-0006243-25

Reference: Add the letter C and customer’s 9-digit reference number (without spaces or dashes) eg C123456789

Code: RFD

Particulars: Client surname and initial

Please then email Crown_Revenue@msd.govt.nz to confirm a refund has been paid and include details of:

• the amount
• customer’s surname and initial
• customer’s 9-digit MSD reference number
• what the refund is for eg, washing machine.

Call us on 0800 559 009 and say 'supplier' when our phone system asks you what you're calling about. Then say you need technical help with the website. You'll be put straight through to someone who can help.