We may be able to help you buy a new fridge, freezer, combined fridge-freezer or washing machine if you’re on a low income or a benefit.


  • You don't have to be on a benefit to qualify for this help.
  • You'll have to pay the money back.
  • Who can get it

    You may get help if you:

    • are 16 or over (if you're 16-19 and have a Youth Service provider, contact Youth Services)
    • are a New Zealand citizen or permanent resident
    • normally live in New Zealand and intend to stay here
    • have an immediate or essential need.

    It also depends on:

    • how much you and your partner earn
    • any money or assets you and your partner have.

    Your income will be assessed either weekly or yearly, depending on the kind of help you qualify for. These income and asset limits usually apply:

    Income limits

    If you are: Weekly income before tax is less than Weekly income limit (before tax) from 1 November 2021 until 30 June 2022
    single, 16-17 years $514.41 $678.07
    single, 18+ years $591.20 $847.59
    married, civil union or de facto couple (with or without children) $858.72 $1695.18
    sole parent (1 child) $717.40 $1165.44
    sole parent (2+ children) $755.82 $1483.29

    Asset limits

    These don't include what you need for day-to-day living, eg your home or your car. They do include money in the bank, or things like a caravan or a second property.

    If you are: Your assets are worth less than
    single $1,193.21
    married, civil union or de facto couple (with or without children) or sole parent $1,988.20
  • What you can get

    We have an arrangement with Fisher and Paykel to provide whiteware products and services. If your application with us is approved, we'll help you buy a brand new product with a 2-year warranty.

    Fisher and Paykel will:

    • deliver and install the product
    • remove any packaging
    • remove the old product (if the product is clean and empty).

    They can also repair or replace any product, if needed, while it's under warranty.

    When you get a whiteware product from Fisher and Paykel this will be covered by the Consumer Guarantees Act.

    Delivery during COVID-19:

    Fisher and Paykel are able to deliver whiteware products at any traffic light setting.

    Delivery staff will be wearing masks and will be required to maintain physical distancing rule. Delivery staff will also ask COVID-19 screening questions to ensure their safety.

    At Red, Fisher and Paykel are unable to install whiteware products, or remove old appliances. The new whiteware will be delivered unboxed, packaging removed and left at an agreed safe and dry location at your home.

  • How to apply

    You need to call us on 0800 559 009

    We'll talk with you to understand your situation and how we can help. We'll let you know what information you need to provide and how to get this to us.

    You'll need to tell us the measurements of the space where the product will go so we can make sure it will fit.

  • What happens next

    If your application is approved, we'll pay the money directly to Fisher and Paykel.

    Fisher and Paykel will contact you to arrange a time to deliver the product.