Feedback and complaints
We'd like to hear your feedback on what we could do better. We can also help if you have an enquiry or complaint.
To send your feedback or enquiry to us, fill out the online form on the MSD website.
MSD feedback and enquiry formexternal
If you’re not happy with our service, or we're not meeting our commitment to you, you can find out about our complaint process and how to send us your complaint. We'll do our best to sort it out and make sure it doesn't happen again.
Website feedback
For issues with this website, email us at: WorkandIncome_OnlineServices@msd.govt.nz
Remember to include the URL or page address of the page with the fault.
We cannot help with any enquiries relating to client information. If your enquiry is about this, please call Work and Income on 0800 559 009.