Your rights and responsibilities
We want to make sure you get the best possible service when you deal with us. This is a guide to what you can expect from us and what we expect from you. It also tells you what to do if you are not happy with our service or a decision we have made.
-
Find out how we'll work with you.
-
Find out what you need to do when you get a payment.
-
Find out how to make a complaint about our service.
-
Find out how someone can help you deal with us.
-
Find out how your relationship may affect your payments.
-
Find out what to do if you've been trespassed from our offices.
-
Find out about fraud, investigations and your rights.