When you don't meet your obligations

While you're receiving a benefit or payment from us, there are things you and your partner need to do. If you don't do them and you don't have a good and sufficient reason, you may get a debt or your benefit could reduce or stop.

Note

If there's any reason why you or your partner can't meet your obligations, talk to us straight away.

Not meeting other obligations

Find out what happens when you or your partner don't meet your other obligations.

Tell us if something changes

If you or your partner don't tell us about changes in your life that might affect your benefit entitlement, or rate, then:

  • your benefit may be reviewed and cancelled
  • you may have to pay back the total amount of any overpayment that you've received
  • we may impose a penalty (up to 3 times the value of the overpayment)
  • you may be prosecuted and fined and/or imprisoned.

Going overseas

If you or your partner intend to travel overseas and don't let us know before you leave New Zealand, your benefit will be stopped the day after you leave New Zealand.

Travelling overseas when you get a benefit

If your partner has youth activities

If your partner doesn't complete their youth activities (if required) without a good and sufficient reason:

  • for the first time within a year, your benefit will be reduced by 50% 
  • for the second time within a year, your benefit will continue to be paid at 50% (if you have dependent children), or stop (if you don't have dependent children). Your benefit will restart if your partner undertakes the activity they failed to do.
  • for the third time within a year, your benefit will continue to be paid at 50% (if you have dependent children), or stop (if you don't have dependent children). Your benefit will restart if your partner agrees to take part in an approved activity for at least 6 weeks and you're still entitled to your benefit. If your partner doesn't agree to take part in the activity, you won't be able to get a benefit for 13 weeks.

If you disagree with our decision

If you want to dispute or discuss our decision, you have five working days to contact us after we've advised you that you've failed your obligations before your benefit payments are affected.

Contact us

If you still disagree with our decision after discussing it with us you are entitled to:

Ask for a review of a decision