Phone us
When you call us, make sure you have your client number ready. You can find this on letters from us or on your Community Services Card.
We may ask for other personal details to make sure we have the right information in front of us while we talk with you.
If you register your voice with us, you won't have to answer security questions each time you call and you'll get through to us faster.
General enquiries for under-65s
If you don't want to wait on the phone, you can ask for a call-back.
If we don't think we'll be able to call you back on the same day or wait times are short, call-backs won't be offered.
Call our general enquiries team:
- Monday to Friday, 7am to 6pm
- Saturday, 8am to 1pm.
Phone: 0800 559 009
Calling from Australia: 1800 150 479
Calling from overseas: +64 4 978 1180
NZ Super and Veteran's Pension
NZ Superannuation
Call the NZ Superannuation team:
- Monday to Friday, 7am to 6pm
- Saturday, 8am to 1pm.
Phone: 0800 552 002
Calling from Australia: 1800 150 479
Calling from overseas: +64 4 978 1180
SuperGold Card
Call the Super Gold Card team Monday to Friday, 8am to 5pm, on 0800 25 45 65
Veteran's Pension
Call the Veteran's Pension team with any questions.
Overseas pensions
Call the Senior Services International team for help with New Zealand benefits or pensions paid overseas.
Contact Senior Services International
To find out about overseas benefits or pensions from countries we have a Social Security Agreement with, contact the relevant agency.
Youth clients
If you're getting Youth Payment or Young Parent Payment, contact your Youth Service Provider.
Youth Service Providerexternal
If you don't have one, call our general enquiries line for under-65s and say "youth client" when the voice recording asks you how we can help.
Speak to someone in your language
We have interpreters who can talk with you in your language.
Find out which languages we speak here:
If the language you speak isn't listed, just call 0800 559 009 (or 0800 552 002 if you're over 65), and ask for an interpreter when you call.
Deaf, hard of hearing or have a speech impairment
Contact our special team if you are deaf, hard of hearing or have a speech impairment.
How to contact us if you're deaf, hard of hearing or have a speech impairment
MyMSD and Online Applications help
Call our online help team and say "online help" when the voice recording asks you how we can help.
Call us Monday to Friday 7am to 6pm, and Saturday from 8am to 1pm.
Phone: 0800 559 009
Service Express - self-service line
Service Express is an automated phone line, open 24 hours a day, 7 days a week.
You can check and update your personal information, such as:
- when your next payment will be
- when you next appointment or seminar is
- your debts and repayments
- set or reset your payment card PIN.
Phone: 0800 33 30 30
Job search and employer services
Job search
Call the Job Search team if you're looking for a job or want to ask about our vacancies.
Call us Monday to Friday, 8am to 6pm.
Phone: 0800 779 009
Employer Services
Call the Employer Services team if you're an employer.
Call us Monday to Friday, 8am to 6pm.
Phone: 0800 778 008
Community Services Card
Call our Community Services Card team, Monday to Friday, 8am to 5pm.
Phone: 0800 999 999
Debts
Call the Client Support – Debt Management team with general questions about your debt and repayments.
Call us Monday to Friday, 8am to 5pm.
Phone: 0800 558 008
Calling from Australia: 1 800 988 002
Calling from overseas: +64 4 8191954
Email us at:Client_Support_Debt_Management@msd.govt.nz
Postal address:
Client Support Debt Management
PO Box 19236
Hamilton
3244
Residential Care and Support Subsidies
Residential Care Subsidy
Call our Residential Subsidy Unit:
- Monday, Tuesday, Thursday and Friday, 8am to 5pm
- Wednesday, 9.30am to 5pm.
Phone: 0800 999 727
Residential Support Subsidy
Call our Residential Subsidy Unit:
- Monday, Tuesday, Thursday and Friday, 8am to 5pm
- Wednesday, 9.30am to 5pm.
Phone: 0800 999 779
Calling from overseas: +64 9 845 77 43
Report a suspected fraud
If you think that someone you know may be carrying out benefit fraud, you can let us know.
Call us Monday to Friday, 8am to 5pm.
Phone: 0800 556 006