Register your voice with us
You can make a recording of your voice in our phone system, so our system recognises you when you call. No more answering security questions each time, and you'll get through to us faster.
How to register your voice
- Make sure you're in a quiet place so we can hear you clearly
- Call any of our 0800 numbers, for example 0800 559 009
- When you're asked to, say your client number 3 times
- You'll speak with one of our contact centre staff, who will double-check your identity and register your voice to your file.
You can only register your voice for your own file. You can't register it for anyone else's file, even if you're an agent for them.
Deleting your voice registration
If you want your voice registration deleted, or you think there's been a mistake with your voice registration, contact us. We may ask you why you want to delete it – this is to check if it's because of an issue with our technology.
Privacy information
Your voice recording is considered part of your personal information that you give to us.