Changes when you're getting a benefit or payment
If you get a benefit or payment from us, you need to keep us up to date with any changes that might affect what you're entitled to or how much you get paid.
It's important you tell us about changes, so you get paid the right amount. We may also review your circumstances to check you are getting the correct assistance and amount. As part of this, we may ask you for up-to-date information about your circumstances and costs.
It's important you tell us about changes
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Tell us about income you've earned or payments you've received.
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Tell us if you're travelling overseas.
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Tell us if you start or stop studying.
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Tell us if your childcare arrangements change.
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Tell us if your relationship status changes.
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Tell us if you have a baby while on a benefit.
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Tell us if a child enters or leaves your care.
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Tell us if your Disability Allowance costs change.
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Tell us if your Temporary Additional Support costs change.
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Tell us if you go into or leave hospital.
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Tell us if you're imprisoned or held in custody on remand.
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Tell us about other changes that could stop your payments.
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Tell us if you need to change your tax code for NZ Super or Veteran's Pension.
You need to tell us if your details or circumstances have changed
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Tell us if your contact details change.
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Tell us if your address or housing costs change.
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Tell us if your bank account details change.
If you're receiving employment, training, or work readiness assistance
You need to tell us if your work or training changes or stops as this could affect the assistance payments we make to you, your employer or your training provider.
What to do when someone dies
When a client passes away, we need to know as soon as possible. Please call us, or if they were 65 years or over you can fill in our online form to let us know.
Register a senior's death with usexternal
We may be able to help you with funeral expenses, or travel to a funeral or tangi.
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Find out what happens to payments when someone dies.
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Get help with funeral, burial, tangi or travel costs.
Youth service clients
If you receive the Youth Payment or Young Parent Payment make sure you tell your Youth Services provider if things have changed.
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Tell your Youth Service provider if your circumstances change.