Renew your medical certificate or information

If you have a health condition, injury or disability that impacts your ability to work, you would have provided a medical certificate.

The medical certificate will show your medical coverage. This is a period of time where your health practitioner has determined that you can't work due to your health condition, injury or disability.

Medical coverage is due to expire

If your medical coverage is due to expire while you're getting Jobseeker Support, you'll need to provide another medical certificate.

We'll write to you 4 weeks before your coverage expires asking you to either:

• renew your medical certificate, or
• tell us you're ready to look for work.

If you're going to renew your medical certificate, you must do this before your medical coverage expires. If you can't renew it before the expiry date, contact us as soon as you can.

Find out when your medical coverage expires

You can use MyMSD to find out when your medical coverage expires. It's listed in the 'My Profile' section.

You can also call us on 0800 559 009.

MyMSD

When you applied, you would have provided information that confirms your condition and the impact it has on your ability to work.

Every 2 years we may ask you for updated medical information. We may ask for this even if your health condition or disability is permanent or hasn’t changed.

This is to check how your health condition or disability currently impacts on your capacity to work. This will help us understand what support you need from us, and whether you’re able to work right now or in the future. 

If you need to complete a review

We’ll write to you if you need to complete a Supported Living Payment review. We’ll ask you to show us a recently completed Work Capacity Medical Certificate completed by a health practitioner. If we need further information, we’ll let you know.

If you can’t provide this information, or you want to see one of our designated doctors, call us to let us know.

Situations when you won't need to complete a review

We won't ask you to complete a Supported Living Payment review if you:

• are totally blind
• are terminally ill
• have a severe intellectual or cognitive impairment
• have a disorder that severely impacts on your ability to function and care for yourself and is unlikely to improve.

How to tell us if something changes

You would have provided a Disability Certificate when you applied for Disability Allowance.

The Disability Certificate shows the expected duration of the disability. This is how long your health practitioner has determined that you may have the disability for.

Once you're getting a Disability Allowance, we may do a full review of this payment if:

• your Disability Allowance has not been reviewed in the last 44 weeks or,
• your medical condition or disability is due for reassessment.

If we do a full review, we'll send you a 'Confirming your Circumstances' form.

You have 25 working days to complete and sign the form and provide any relevant verification. This may include a Disability Certificate which you need to get your health practitioner to complete.

If the review is for your child

If the review is for your child, you'll need to get their health practitioner to complete the Disability Certificate. If you're also getting Child Disability Allowance for your child, this will be a separate review.

When you applied, your child's health practitioner would have completed a Medical Certificate. They would have let us know on the Medical Certificate when they think the child should next be reassessed for the Child Disability Allowance.

We'll send you a letter 6 weeks before the reassessment date and then we'll send you a medical review form.

You'll need to get the child's health practitioner to complete the medical review form. Then you'll need to send this back to us.