Our commitment to you
Know you - Ka mōhio ki a koe
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We will get to know you, your situation and your needs
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We will use your feedback to improve our service
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We will make sure you understand everything you need to know
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We will respect your privacy and be clear about how we use your information and who we share it with
Support you - Ka tautoko i a koe
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We will let you know everything you may be eligible for
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We will help you however we can, as soon as we can
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The information we give you will be accessible and consistent no matter how you contact us
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We will be honest about our mistakes and put them right
With you - Ka mahi tahi
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We will respect you and what is important
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We will work together to achieve shared goals
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We will let you know your options, rights and obligations
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Our actions will follow our words