Service Express
Service Express is our 24/7 automated phone line. You can use it to find out about your payments and debts, check appointment details, and change your payment card PIN.
Service Express is an automated phone service open 24 hours, 7 days a week. It gives you information about your payments without having to wait in a queue.
How to use Service Express
Call 0800 33 30 30, any time.
Our system will identify you so it can find your information.
If you register your voice, the system will recognise you automatically, so you won't have to answer any identity questions. It also means you'll get through faster on any of our phone lines.
If you haven't registered your voice, we'll ask you some identity questions instead so we know it's you.
What you can use it for
You can use Service Express to check:
- what day your next payment is
- what day your most recent payment was
- the date and time of your next appointment or seminar
- how much debt you have and your repayments
- when your Temporary Additional Support or Medical Certificate will expire
- if you have any unread letters in MyMSD.
If you've registered your voice with us, you can also use Service Express to set or reset your payment card PIN.