Appointments
If you need to book, change or cancel an appointment, you can call us.
We'll let you know when you need to book an appointment. It depends what you need help with. We'll also let you know what you'll need to provide.
In most cases we’ll need you to come in for a face-to-face appointment. However, there may be times we’ll be able to support you over the phone.
When you need an appointment
The table below lists when you need an appointment or tells you what to do if you don't need one.
| Reason | What to do |
|---|---|
|
Check if you can get a benefit or payment |
You don't need to talk to us. Use Check what you might getexternal, our online eligibility tool, to find out what type of benefit or payment you may be able to get. |
|
Apply for a benefit or payment |
You may need to talk to us. The first thing you need to do is use MyMSD to complete an online form. We use the information you give us in the online form to work out what you may be able to get. Once you've submitted your online form, we'll let you know what you need to do next, eg if you need to talk with us or provide any documents. The online form checks if you're eligible for the following types of assistance:
Find out more about: |
|
Apply for NZ Super |
You may need to talk with us. The first thing you need to do is use MyMSD to complete an online form. Once you've submitted your online form, we'll let you know what you need to do next, eg if you need to book a phone appointment with us or provide any documents. |
|
Apply for a job that you've seen on our online job database, Find a Jobexternal |
If you've found a job you like, call us on 0800 779 009 You need to be registered with us before we can refer to you a job listed on Find a Job. If you want to register, call us on 0800 779 009 |
|
Help with an immediate, essential or emergency cost that you cannot afford to pay for right now |
You may need to talk with us. It depends what you need help with. Have a look at the information on our website about the costs we can help with and how to apply. We'll also let you know if you need to talk with us. |
|
Advise us of a change in your circumstances such as:
|
You may need to talk with us. It depends on the type of change in your circumstances. You can tell us about most income and contact changes on MyMSD. There's information on our website about what changes you need to tell us about and how to do this. We'll also let you know if you need to talk with us. |
|
Provide supporting documents or proof |
If we need to see some of your documents, we'll let you know how you can send documents to us and whether we need to talk with you. |
|
Annual reviews |
You may need an appointment. We’ll tell you what you need to do in the review form or letter we send to you. If you need to return your completed review form, you can post or drop this off to your service centre (the review form will also have the return address on it). |
|
Temporary Additional Support (TAS) reapplication |
You may need an appointment. If you’re getting TAS, you need to reapply every 13 weeks. |
|
26-week reapplication for Jobseeker Support |
You need an appointment. You'll need to re-apply for Jobseeker Support in MyMSD. It will ask you to book an appointment with us. |
|
52-week reapplication for Sole Parent Support |
You need an appointment. You'll need to re-apply Sole Parent Support in MyMSD. It will ask you to book an appointment with us. |
|
Apply for childcare or Out of School Care and Recreation (OSCAR) subsidy |
You may need to talk with us. It depends if you're applying for these payments only, or if you're applying for these payments and other payments. Have a look at the information on our website about these payments and how to apply. We'll also let you know if you need to talk with us. |
How to book an appointment
Contact us to book an appointment:
- call 0800 559 009
- call 0800 552 002 if you’re over 65.
If you're deaf, hard of hearing or have a speech impairment, there’s other ways you can contact us as well:
What happens at your appointment
You'll talk with a case manager who will:
- listen and ask questions about your situation
- check your original government-issued identity document (if you're applying for a benefit or ongoing payment)
- tell you how to send us any documents we need to see
- check you're getting everything you qualify for
- answer any questions you have
- let you know what you need to do next.