Help with online services
We have help and guidance if you're using Apply online, MyMSD or RealMe.
Apply online
You can get help with:
- problems logging into Apply online
- completing an online application
- how to continue a saved application
- where to find your saved or submitted application
- what happens if your session times out.
You can also find out about the full online application process.
Can't log in to Online Services
Help completing an online application
MyMSD
MyMSD is our online service where you can apply and manage your information online.
Get information about:
- how to register for MyMSD
- how to reset your PIN
- problems logging in
- what happens if your session times out
- how to save MyMSD to your home screen.
RealMe
RealMe login is a secure service that gives you a single login to use for many online services. You can choose to use this to log in to MyMSD, instead of using a PIN.
We have guidance on:
- how to create a RealMe login
- RealMe verified identity
- the RealMe text code
- if you forget your username or password
- managing your account details.