How to register for MyMSD

You'll need:

• your client number (this is a 9 digit number we issue you the first time you deal with us, e.g. 000-000-000)
• the email address or mobile phone number you've registered with us.

Don't have a client number

If you don't have a client number, or can't remember it, you can request one by completing an online form. Then we'll email or text you within 1-2 working days.

How to get a client number

If you can't wait to get a client number, call us. We'll talk with you about your situation and how we can help.

Phone us

Don't have a registered email address or phone number

If you don't have one of these, call us on 0800 559 009, say "client number" when asked why you're calling. Then give us your contact phone number and email address.

What you need to do

1. Go to my.msd.govt.nz
2. Click on 'Register for MyMSD'.
3. Enter your client number and date of birth.
4. Agree to the MyMSD terms of use and privacy policy and select 'Next'.
5. Enter the 6 digit code we send to your mobile phone or email address, and select 'Next'.

MyMSDexternal

You can then log in by either:

Creating a 4 digit PIN

You'll need to:

• enter a 4 digit PIN of your choice
• re-enter your PIN.

Then you'll get to the MyMSD home page.

Using your RealMe login

You'll need to enter your RealMe username and password.

You'll also need to enter either a:

• 6-digit code sent to you by text message, or
• code from the Google authenticator app.

Then you'll get to the MyMSD home page.

Google authenticator appexternal

Get help (RealMe.govt.nz)external

If you can't log in

If you're using an old browser you may not be able to log in to MyMSD. If you're having trouble, try updating your browser or using a different one.