Can't log in to Online Services

Can't log in with your username or password

If you enter the wrong username and password combination, an error message will display. Remember that your RealMe username and password are case-sensitive.

If you've forgotten your username or password, choose 'I forgot my username' or 'I forgot my password' and follow the steps.

Forgot login

You'll need to enter the email address or mobile number you registered with RealMe.

If it's your password that you forgot, you'll also need to answer your security questions. The answers to your security questions are case-sensitive.

An email or text message will be sent to you with your username or a temporary password. When you log in with your temporary password, you'll be asked to change your password.

You select the 'Login' button but you don't get to a login page

This service requires cookies to be enabled on your browser. A cookie is a piece of data that a website puts on your computer or device. When you log in to Online Services, you are redirected to the RealMe login service. This generates a unique login page and saves a cookie on your computer or device to remember your session. If cookies are disabled you will be prevented from logging in. This may result in different behaviours depending on the browser and device you are using, including:

getting a blank page with an error message
getting a page with a RealMe error screen
being redirected to the RealMe 'manage my login' page (this is when you are not asked for a RealMe code when you log in)
getting to a log out page.

For more information on the use of cookies read the:

RealMe Privacy Statementexternal

By default, browsers are set up to accept cookies so you shouldn't have to do a thing. However if you select the 'Login' button and don't get to a page where to enter your username, password and RealMe code, make sure that cookies are enabled on your browser settings. Steps to enable cookies depend on which browser or device you are using.

How to enable cookies on your web browser (Whatarecookies.com)external

If you think someone knows your login details

Change your login details immediately.

For step by step screenshots on how to change your RealMe login information see:

Change your username and password

You don't receive the RealMe text code

Your RealMe account should have your current mobile number as that's where it will send the six digit code for you to log in to Apply Online or My Account.

If you've changed your mobile number, make sure you update this information on your RealMe account by: