Your rights and responsibilities
We want to make sure you get the best possible service when you deal with us. This is a guide to what you can expect from us and what we expect from you. It also tells you what to do if you are not happy with our service or a decision we have made.
- Our Service Charter
Your rights and what you can expect from us. It also says how you can help us provide you with a better service.
- Making a complaint
If you are not happy with the service you have received from us you can make a complaint.
- Asking for a review of decision
If you are unhappy with a decision we have made about your income support, you can ask us to review the decision.
- Medical Appeals Board Hearings
Information for clients explaining what the medical appeals board does and how medical appeal hearings work.
- Having someone help you
You may like someone to help you or act on your behalf.
- Relationships and income assistance
Things you need to know about relationships when getting income assistance
- Reviews of Circumstances and Annual Income
Each year we need to make sure you’re getting everything that you’re entitled to and that we’re paying you the right amount.
- Information for trespassed clients
Information if you've been served a notice that you’ve been trespassed from one or more Ministry of Social Development offices.
- How to avoid benefit fraud
Information about benefit fraud.