Medical alarms

If you need help with the ongoing costs of rental and monitoring for a medical alarm we may be able to help you pay for this as part of a Disability Allowance.

Information

  • You can get a Disability Allowance for a number of different things, including medical alarms. The maximum you can get for a Disability Allowance is $65.36 a week.
  • You don't have to be on a benefit to qualify for a Disability Allowance.
  • Who can get it

    You can apply for a Disability Allowance for you, your partner or a child.

    The person who needs a medical alarm must:

    • have a health condition or disability that's likely to last at least 6 months from when they were diagnosed
    • have regular, ongoing costs because of the health condition or disability that are not fully covered by another agency.

    A health practitioner must also confirm that the person who needs a medical alarm:

    • needs the medical alarm because of the health condition or disability
    • is going to need the medical alarm on an ongoing basis
    • needs the medical alarm because without it their life or health would be put at risk, or the disability would be aggravated.

    The medical alarm will have to be supplied by an MSD-accredited medical alarm supplier.

    If the services you need are not available through an MSD-accredited medical alarm supplier, we might still be able to help. Call us to discuss your situation.

    To apply, you need to be:

    • 16 and older
    • a New Zealand citizen or permanent resident.

    It also depends on how much you and your partner earn.

    The income limits for Disability Allowance are:

    Your situation Weekly income limits before tax
    Single 16-17 years $549.57
    Single 18+ years $676.61
    Married, civil union or de facto couple (with or without children) $1,006.82
    Sole parent 1 child $766.47
    Sole parent 2+ children $807.54
  • MSD-accredited medical alarm suppliers

    The current MSD-accredited medical alarm suppliers are:

    Name Phone number Email address
    ADT Security Ltd 0800 111 238 adt.nevalone.nz@tycoint.com
    VitalCall (Chubb New Zealand) 0800 20 30 40 medical@chubb.co.nz
    Freedom Medical Alarms (WFA) 0800 380 280

    admin@freedommedical.co.nz

    St John Medical Alarms 0800 502 323 info@stjohn.org.nz
    Securely 0800 865 865 info@securely.nz
    Tracecare 0800 559 720 info@nzmedicalalarms.co.nz

    The weekly charge to monitor a medical alarm varies between suppliers. Contact the medical alarm suppliers above to find out their current charges.

    These suppliers are required to comply with a Ministry of Social Development Service Level Agreement for Accredited Suppliers of Monitored Medical Alarms.

    Each supplier will have agreed service standards, including a complaints process.

    When you sign up to the service, you should be given a copy of any agreement you've made, including the complaints process.

  • What you can get

    We pay up to a maximum of $65.36 a week for Disability Allowance. How much you get for your medical alarm depends on your situation.

    We don't pay for:

    • buying a medical alarm (one-off cost)
    • buying smoke alarms or security alarms
    • any alarm costs you've already paid for in the fee for living in a retirement village or complex
    • additional items to your medical alarm, eg, fall detectors or pressure pads.
  • How to apply

    Already getting payments from us (eg, a benefit or Accommodation Supplement) but not Disability Allowance

    • You need to apply for a Disability Allowance using this form. Your health practitioner (eg, your doctor) will need to complete the Disability Certificate inside this form.
    • Your health practitioner also needs to complete a Disability Allowance - Medical Alarm Assessment form.
    • You need to get a copy of the contract or receipt for the installation/rental of the medical alarm.

    Call us to talk about how you can send these to us, and if we need any other information.


    Already getting Disability Allowance

    Call us to talk about how you can send these to us, and if we need any other information.


    Not getting any payments from us

    You can apply online

    Apply online

    If you can't apply online, you can apply for a Disability Allowance using this form. Your health practitioner (eg, your doctor) will need to complete the Disability Certificate inside this form.

    You'll also need to:

    • Get your health practitioner to complete a Disability Allowance - Medical Alarm Assessment form.
    • Get a copy of the contract or receipt for the installation/rental of the medical alarm.
    • Call us to find out what other documents are needed and how to send them all to us.

    Applying on behalf of someone else

    You can apply for Disability Allowance on someone else's behalf, but only if they've filled out a form to appoint you as their agent.