Find out what services we can offer to help you find work and when you start a new job.
Looking for work
We have jobs available now in various industries and you can search on our job websites.
Help with your job search
From advice on making a plan, to tips on where to look and following up leads.
Training and experience
Our programmes can help you get ready for work with training and work experience.
Job Connect on Facebook
Find out how we can help you get ready to work, find work, and support available while you're working.
CVs and cover letters
We’ve got great templates and advice for writing your CV or cover letter, and filling out job applications.
Help with work costs
Get help to pay for the things you need to start work
Job support and advice
Get all the support and advice you need to stay in work.
Health and disability
If you want to work, we can support you to find the right job for you.
Start your own business
We can help you get your business up and running.
Get advice about how to prepare for and deliver a great interview.
Help for 16-19 year olds
We’ve got extra support for young people to get ready for work and find a job.
Take a look at the range of benefits and payments we have available.
Redundancy, health condition or disability or another reason you can’t work
Food, school costs, power, accommodation or other living expenses you need help with
You’ve had a relationship break-up, family breakdown or violent relationship end
Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
Caring for someone else’s child or someone with a health condition, injury or disability
Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
Childcare, school uniforms, stationery, having a baby and other costs if you have children
Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
Benefits and forms
A-Z list of benefits, forms, benefit rates
Check out what you need to do when you're getting a benefit or other payment from us.
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
Declare income and income deduction tables
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
Going on holiday or going to live overseas
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
Check or stop your payments, payment cards and other information
Check your debt, repayments and other debt information
Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
Find out how we can help you with housing.
Nowhere to stay
Get help if you have nowhere to stay right now.
Find a house
Find out where to look for private housing, or apply for public (social) housing.
Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
Find out how we can help if you’re moving house.
Read some of our housing information in other languages.
Fraud and investigations
Information about fraud, how to avoid it, our fraud investigations and your rights.
Fraud is where you have intentionally misled us to receive money you are not entitled to.
It's not fraud if you have received money from us that you were not entitled to, but did not intentionally mislead us.
Talk to us
You need to tell us everything about your situation so we can work out the correct amount you're entitled to.
It's important to tell us about changes that affect your entitlement. If you don't, you could find yourself in the situation of being investigated for fraud.
Don't take the risk. Call us if there's anything you'd like to know more about. We're always happy to answer your questions and there is no need to identify who you are.
We find benefit fraud in lots of different ways, including:
- through members of the public
- sharing information with other government agencies
- our own internal sources, and
- regular entitlement reviews.
If we have information that suggests you may be involved in benefit or housing fraud, our investigators need to gather evidence.
Evidence helps us determine if you:
- received money you weren't entitled to, and
- misled us to receive it.
Our investigators will talk to you as well as other people. They'll decide on a case-by-case basis whether to talk to you first or go to a third party.
They will also make sure the right amount of information is collected.
When we talk to you
In most cases our investigators will contact you first to request more information about your situation and talk to you about our concerns.
If they want to talk to you about your entitlement or an investigation, they'll meet you at a time that suits you. You can choose whether or not you want to be interviewed. You can also get legal advice if you want to.
You may wish to seek advice about this from an advocate or legal representative. If you want legal advice and don’t already have a lawyer, you can contact:
- your local Community Law Centre, or
- Citizens Advice Bureau.
If you are interviewed
If you choose to be interviewed, they'll give you an opportunity to tell us:
- your side of the story, and
- about any changes in your circumstances.
They'll also go through the information we have and there'll be opportunities for you to ask questions.
If you need to, they can make a further appointment to discuss your entitlement in more detail.
Bring a support person or advocate
You can bring a support person or advocate with you to the interview. For example, you could bring a lawyer, family member, friend, an interpreter or benefit advocate. Please tell us if you want an interpreter and we can arrange one for you.
Your rights at the interview
What you say in an interview can be used as evidence in a criminal prosecution. Because of this, you have rights which we'll remind you of at the interview.
- You don't have to answer all our questions and you can stop the interview at any time
- You can leave the interview at any time
- You can speak with a lawyer or support person at any time in private.
When we talk to a third party
Our investigators may request information from others before they talk with you. This can include:
- financial institutions
- property managers, and
- other government agencies.
They may also contact other organisations or talk to people in the community.
Requesting information from third parties
When we have to approach others for information directly, we can use powers under the Social Security Act 2018 and the Public and Community Housing Management Act 1992. These powers to collect information are controlled by Codes of Conduct with rules about what information we can request and the process we must follow.
We'll only gather information that is relevant and necessary for our investigation.
If you believe we have collected information we weren't entitled to, or breached the Codes of Conduct, you can email our privacy team.
They will look into your complaint and be in touch with you as soon as they can.
Complaint to Privacy Commissioner
If you're not happy with our response, you can also make a complaint to the Office of the Privacy Commissioner.
To protect your privacy, only authorised people can access detailed information about our benefit and housing fraud investigations. This includes only a few MSD people who need it for their work.
Case managers, contact centres and most other people working at MSD don’t have access to this level of detail. However they may be able to see some information, such as letters we’ve sent to you.
If you want a copy of your records that we hold, you can ask us for this.
If you have any questions about the information in your file, or want to correct something, we can work with you to do this.
If you were investigated before 2018
If you were investigated before 2018 and want to know more about the information gathered about you, email firstname.lastname@example.org.
We'll get back to you as soon as we can.
Fraud is taken very seriously and can have severe consequences, e.g. you may:
- be restricted from using our phone and online channels
- have a decrease in the amount you get from us
- have to pay back any money you weren’t entitled to
- face criminal prosecution – this can mean a fine or being sentenced to community service, home detention or imprisonment (on top of having to pay back any money you owe us).
A conviction for fraud is very serious and can affect your:
- job or future job prospects
- ability to travel overseas, and
- ability to get a loan, credit or insurance.
From 2012 until 2018, for the most serious fraud allegations, we went to third parties for information without going to the client first.
In 2019, an Office of the Privacy Commissioner inquiry found we had been acting inconsistently with our legal obligations for some fraud investigations.
We accepted this finding
We accepted all 5 recommendations made by the Privacy Commissioner and made changes to the way we do investigations. We also undertook an independent review of our fraud investigation practices and policies and made more improvements in line with that.
Our investigators now decide on a case-by-case basis whether to go first to the client, or third party, and to make sure the right amount of information is collected.
If you were investigated before 2018
If you were investigated before 2018 and want to know more about the information gathered about you, email email@example.com
We'll get back to you as soon as we can.