Payment cards are an easy way for you to pay for goods and services from shops that accept them.
How the payment card works
Our payment cards look like an Eftpos cards.
We load them with a cash balance that you can use to help buy approved items.
The balance is either loaded onto a card you have already, or a new card if you don't have one.
You can use the card in shops that take Eftpos, and that have registered with us to accept our card.
You'll need to spend any balance loaded onto your card within 3 days of it going on.
Getting a voucher instead of a payment card
There are times when we need to give you a payment voucher instead of a payment card, for example when:
- local shops or landlords don't have Eftpos terminals
- you're unable to use a payment card
- the Eftpos network or our internal systems are down
- there's a state of emergency.
Don't throw the card away after you've used up the balance. Keep it so we can use it again if you need more help.