Payment Cards

Payment cards are an easy way for you to pay for goods and services from shops that accept them.

How the payment card works

What a payment card looks like.

Our payment cards look like an Eftpos cards.

We load them with a cash balance that you can use to help buy approved items.

The balance is either loaded onto a card you have already, or a new card if you don't have one.

You can use the card in shops that take Eftpos, and that have registered with us to accept our card.

You'll need to spend any balance loaded onto your card within 7 days of it going on. This period was extended from the usual 3 days in response to COVID-19.

Getting a voucher instead of a payment card

There are times when we need to give you a payment voucher instead of a payment card, for example when:

  • local shops or landlords don't have Eftpos terminals
  • you're unable to use a payment card
  • the Eftpos network or our internal systems are down
  • there's a state of emergency.

Information

Don't throw the card away after you've used up the balance. Keep it so we can use it again if you need more help.

  • Getting a card

    You need a payment card:

    • the first time you’re given a food or hardship grant (if you haven't had one before), or
    • after you talk with your Youth Service provider about your application for Youth Payment or Young Parent payment
    • if you've lost an earlier card and you need a new one
    • if your earlier card has expired and you need a new one.

    If you're applying for a payment and need a payment card to load this onto, please call us to talk about how we can get a card to you.

    When you get your card, we'll:

    • ask you to sign the back of your card
    • let you know what you can use your payment card for and where.
  • Keep your payment card safe

    Keep you card safe, like you would your Eftpos card.

    We can't add a new balance to a card you've lost.

    We'll need to cancel a lost card and give you a new card as soon as we can.

  • What to do if you lose your card

    Call us to tell us you've lost your card. When you do say 'payment card'.

    Contact us

    If you have a Youth Service Provider, let them know you've lost your payment card too.

  • What to do if someone shops for you

    Only you can use your payment card.

    If you have someone who shops for you, ie an agent, let us know. We'll give them their own card, and load it with a balance so they can buy what you need.