Stop your payment
If your situation has changed so much that you should no longer get your benefit or payment, you need to stop it as soon as possible. If you don't, you may get a debt.
How to tell us
You need to call us right away if you’re receiving:
- Unsupported Child Benefit
- Orphans Benefit
- Child Disability Allowance (CDA)
- Special Benefit.
To stop your New Zealand Superannuation or Veteran’s Pension payment, you need to contact Senior Services on 0800 552 002
All other benefits and payments
You can stop any other benefit or payment online, using MyMSD. You need to log in and select the ‘Something has changed’ option.
You'll need to tell us:
- the reason for stopping payment
- the date your circumstances changed
- details relating to your change in circumstances eg, employer name and contact details.
You can also tell us if you want to stop your payment temporarily, eg if you've got a short work contract or seasonal work.
If you are stopping a main benefit payment (eg Jobseeker Support or Sole Parent Support) you can choose to transfer to the Working for Families payment automatically if you qualify.
If you have debt with us you can arrange debt repayments at the time you stop your payments.
If you get the Youth Payment or Young Parent Payment make sure you also contact your Youth Service provider directly to tell them about your change in circumstances.
What happens next
It will take up to 5 working days for the change to be processed.
If you’re a social housing tenant or on the social housing register
After your benefit payments have stopped, you’ll need to continue to tell us about any changes to your income, because it may affect your Income Related Rent or eligibility for social housing. Otherwise:
- your rent may be increased to market rent if you're a social housing tenant
- you won’t be offered a property if you're on the social housing register.
What happens if you don't tell us
It’s against the law to not tell us if your circumstances have changed and you’re no longer eligible for a payment from us. This could result in you and your partner getting a fine, having a debt you both have to pay back, or being prosecuted.