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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Payment issues
Fixing issues with Accommodation Supplement, Special Benefit and other payments we’ve made
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16-19 year olds
Education, training, work and benefit help for 16-19 year olds
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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Work homepage
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Overview
Find out what services we can offer to help you find work and when you start a new job.
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Looking for work
We have jobs available now in various industries and you can search on our job websites.
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Help with your job search
From advice on making a plan, to tips on where to look and following up leads.
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Training and experience
Our programmes can help you get ready for work with training and work experience.
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Job Connect on Facebook
Find out how we can help you get ready to work, find work, and support available while you're working.
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CVs and cover letters
We’ve got great templates and advice for writing your CV or cover letter, and filling out job applications.
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Help with work costs
Get help to pay for the things you need to start work
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Job support and advice
Get all the support and advice you need to stay in work.
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Health and disability
If you want to work, we can support you to find the right job for you.
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Start your own business
We can help you get your business up and running.
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Job interviews
Get advice about how to prepare for and deliver a great interview.
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Help for 16-19 year olds
We’ve got extra support for young people to get ready for work and find a job.
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income, wages deduction calculator and tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Re-apply
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Move house
Find out how we can help if you’re moving house.
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loginStop your payment
If your situation has changed so much that you should no longer get your benefit or payment, you need to stop it as soon as possible. If you don't, you may get a debt.
How to tell us
You need to call us right away if you're receiving:
- Unsupported Child Benefit
- Orphans Benefit
- Child Disability Allowance (CDA)
- Special Benefit.
If someone has died
Please call us if someone getting a benefit has passed away. If they were getting NZ Super or Veteran's Pension you can tell us by filling out our online form.
NZ Super
To stop your New Zealand Superannuation or Veteran's Pension payment, you'll need to contact Senior Services on 0800 552 002
All other benefits and payments
You can stop any other benefit or payment online, using MyMSD. You need to log in, and select the ‘Something has changed’ option.
You'll need to tell us:
- the reason for stopping payment
- the date your situation changed
- details relating to your change in situation eg, employer name and contact details.
You can also tell us if you want to stop your payment temporarily, eg if you've got a short work contract or seasonal work.
If you are stopping a main benefit payment (eg Jobseeker Support or Sole Parent Support) you can choose to transfer to the Working for Families payment automatically if you qualify.
If you have debt with us, you can arrange debt repayments at the time you stop your payments.
If you get the Youth Payment or Young Parent Payment make sure you also contact your Youth Service provider directly to tell them about your change in circumstances.
What happens next
It will take up to 5 working days for the change to be processed.
If you're a social housing tenant or on the social housing register
After your benefit payments have stopped, you'll need to continue to tell us about any changes to your income, because it may affect your Income Related Rent or eligibility for social housing. Otherwise:
- your rent may be increased to market rent if you're a social housing tenant
- you won't be offered a property if you're on the social housing register.
What happens if you don't tell us
It's against the law to not tell us if your circumstances have changed and you're no longer eligible for a payment from us. This could result in you and your partner getting a fine, having a debt you both have to pay back, or being prosecuted.
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