Manage your appointments
You can use MyMSD to book, check, change and cancel most of your appointments with us.
MyMSD will also let you know if you actually need an appointment for some situations.
If you want to book an appointment with a specific case manager, you need to contact us and let us know who you want to see.
If you’ve booked an appointment, you can’t book another one for the same thing. You need to change it, or cancel it, and book a new one.
There are some appointment types which you won't be able to change or cancel without calling us. MyMSD will let you know if you need to call us.
If you’re applying for Emergency Benefit or Emergency Maintenance Allowance, you won’t be able to book an appointment through MyMSD. You’ll need to call us
Do it online
Once you book an appointment, MyMSD will:
- show you the:
- reason you booked
- let you know what you need to bring.