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Appointments

If you need to talk with us, you can arrange this using MyMSD.

Important information

We’ve closed our service centres to keep people safe and stop the spread of COVID-19. All appointments are currently being held over the phone.

We’ll let you know when an appointment is needed. It depends what you need help with.

We’ll also let you know what information you’ll need to provide.

  • When you need an appointment

    The table below lists when you need to talk with us and tells you what to do when you don’t.

    Reason What to do

    Check if you can get a benefit or payment

    You don't need to talk to us.

    Use Check what you might get, our online eligibility tool, to find out what type of benefit or payment you may be able to get.

    Apply for a benefit or payment

    You may need to talk to us.

    The first thing you need to do is use MyMSD or RealMe to complete an online form. We use the information you give us in the online form to work out what you may be able to get.

    Once you've submitted your online form, we’ll let you know you what you need to do next, eg if you need to talk with us or provide any supporting documents.

    The online form assesses eligibility for the following types of assistance:

    • Jobseeker Support
    • Sole Parent Support
    • Supported Living Payment
    • Young Parent Payment
    • Youth Payment
    • Accommodation Supplement
    • Disability Allowance
    • Temporary Additional Support
    • Child Disability Allowance
    • Out of School Care and Recreation (OSCAR) Subsidy
    • Childcare Subsidy
    • Emergency Benefit
    • Emergency Maintenance Allowance

    Find out more about:

    Apply for NZ Super

    You may need to talk with us.

    The first thing you need to do is use MyMSD or RealMe to complete an online form. Once you've submitted your online form, we'll let you know what you need to do next, eg if you need to talk with us or provide any supporting documents.

    Apply for a job that you've seen on our online job database, Find a Job

    If you've found a job you like, call us on 0800 779 009

    You need to be registered with us before we can refer to you a job listed on Find a Job. If you want to register, call us 0800 779 009

    Help with an immediate, essential or emergency cost that you cannot afford to pay for right now

    You may need to talk with us.

    It depends what you need help with. Have a look at the information on our website about the costs we can help with and how to apply. We'll also let you know if you need to talk with us.

    Urgent or unexpected costs

    Advise us of a change in your circumstances such as:

    • contact details
    • income
    • relationship or family situation

    You may need to talk with us.

    It depends on the type of change in your circumstances. You can action most income and contact changes on MyMSD. Have a look at the information on our website about what changes you need to tell us about and how to do this. We'll also let you know if you need to talk with us,

    Tell us if something's changed

    Provide supporting documents or proof

    We’ll let you know how you can send documents to us and whether we need to talk with you.

    Types of documents we accept

    Annual reviews

    Annual reviews have been put on hold in response to COVID-19. We’ll continue to pay you. There’s nothing further you need to do right now.

    Temporary Additional Support (TAS) reapplication

    Renewals have been put on hold in response to COVID-19. We’ll continue to pay you. There’s nothing further you need to do right now.

    52-week reapplication for Jobseeker Support or Sole Parent Support

    Reapplications have been put on hold in response to COVID-19. We’ll continue to pay you. There’s nothing further you need to do right now.

    Apply for childcare or Out of School Care and Recreation (OSCAR) subsidy

    You may need to talk with us.

    It depends if you're applying for these payments only, or if you're applying for these payments and other payments. Have a look at the information on our website about these payments and how to apply. We'll also let you know if you need to talk with us.

    Childcare Subsidy

    Out of School Care and Recreation Subsidy



  • How to book an appointment

    Important information

    We’ve closed our service centres to keep people safe and stop the spread of COVID-19. All appointments are currently being held over the phone.

    You can book a phone appointment using MyMSD. Once you’ve logged in, select the ‘Book an appointment’ option.

    
    MyMSD login

    Once you’ve booked the appointment, MyMSD will tell you the:

    • date and time we'll call
    • reason you booked
    • documents you'll need to provide.

    Please make sure your contact details are up-to-date so we can reach you on the right phone number.

  • What happens at your appointment

    You'll talk with a case manager who will:

    • listen and ask questions about your situation
    • check and save any forms and documents you provide into the system
    • check you're getting everything you qualify for
    • answer any questions you have
    • let you know what you need to do next.

  • Changing or cancelling your appointment

    You can change or cancel your phone appointment using MyMSD. You need to:

    • log in to MyMSD
    • select 'I can't make it'
    • select 'Reschedule' or 'Cancel'
    • if you're:
      • rescheduling, select a new time and confirm
      • cancelling, confirm the cancellation.

    There are some appointment types you won’t be able to change or cancel without calling us. MyMSD will let you know if you need to call us.