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Appointments

If you need to book an appointment, you can do this using MyMSD. You can also use MyMSD to check, change and cancel most of your appointments with us.

We’ll let you know when you need to book an appointment. It depends what you need help with.

If you're:

  • using MyMSD, it will let you know if you need to book an appointment
  • talking with us, we'll book an appointment for you if you need one.

If you need to book an appointment, check what you need to bring with you.

  • When you need an appointment

    The table below lists when you need an appointment, or tells you what to do if you don't need one.

    Reason What to do

    Check if you can get a benefit or payment

    You don't need an appointment.

    Use Check what you might get, our online eligibility tool, to find out what type of benefit or payment you may be able to get.

    Apply for a benefit or payment

    You may need an appointment.

    The first thing you need to do is use MyMSD to complete an online form. We use the information you give us in the online form to work out what you may be able to get.

    Once you've submitted your online form, MyMSD will tell you:

    • what you need to do next, eg if you need to book an appointment
    • what supporting documents you’ll need to provide.

    The online form assesses eligibility for the following types of assistance:

    • Jobseeker Support
    • Sole Parent Support
    • Supported Living Payment
    • Young Parent Payment
    • Youth Payment
    • Accommodation Supplement
    • Disability Allowance
    • Temporary Additional Support
    • Child Disability Allowance
    • Out of School Care and Recreation (OSCAR) Subsidy
    • Childcare Subsidy
    • Emergency Benefit
    • Emergency Maintenance Allowance

    Find out more about:

    Apply for NZ Super

    You may need an appointment.

    The first thing you need to do is use MyMSD to complete an online form. Once you've submitted your online form, MyMSD will tell you:

    • what you need to do next, eg if you need to book an appointment
    • what supporting documents you’ll need to provide.

    Apply for a job that you've seen on our online job database, Find a Job

    You don't need an appointment.

    If you've found a job you like, call us on 0800 779 009

    You need to be registered with us before we can refer to you a job listed on Find a Job. If you want to register, call us 0800 779 009

    Help with an immediate, essential or emergency cost that you cannot afford to pay for right now

    You may need an appointment.

    It depends what you need help with. Have a look at the information on our website about the costs we can help with and how to apply. We'll also let you know if you need an appointment.

    Urgent or unexpected costs

    Advise us of a change in your circumstances such as:

    • contact details
    • income
    • relationship or family situation

    You may need an appointment.

    It depends on the type of change in your circumstances. Have a look at the information on our website about what changes you need to tell us about and how to do this. We'll also let you know if you need an appointment.

    Tell us if something's changed

    Provide supporting documents or proof

    You don't usually need an appointment.

    You can drop off any supporting documents, eg, bank account evidence, to your local service centre

    You only need an appointment when we've specifically asked you to book an appointment.

    Types of documents we accept

    Annual reviews

    You may need an appointment.

    We’ll tell you what you need to do in the review form or letter we send to you.

    If you need to book an appointment, you can do this in MyMSD.

    If you need to return your completed review form, you can post or drop this off to your service centre (the review form will also have the return address on it).

    Temporary Additional Support (TAS) reapplication

    You may need an appointment.

    If you’re getting TAS, you need to reapply every 13 weeks. You can do this in MyMSD and it will let you know if you need to book an appointment.

    Re-apply for TAS

    52-week reapplication for Jobseeker Support or Sole Parent Support

    You need an appointment.

    You can re-apply for Jobseeker Support or Sole Parent Support in MyMSD. It will ask you to book an appointment with us.

    Re-apply for Jobseeker Support

    Re-apply for Sole Parent Support

    Apply for childcare or Out of School Care and Recreation (OSCAR) subsidy

    You may need an appointment.

    It depends if you're applying for these payments only, or if you're applying for these payments and other payments. Have a look at the information on our website about these payments and how to apply. We'll also let you know if you need an appointment.

    Childcare Subsidy

    Out of School Care and Recreation Subsidy



  • How to book an appointment

    Important information

    If you’ve booked an appointment, you can’t book another one for the same thing. You need to change it, or cancel it, and book a new one.

    You can book an appointment using MyMSD. Once you’ve logged in, select the ‘Book an appointment’ option.

    
    MyMSD login

    Once you’ve booked the appointment, MyMSD will tell you the:

    • date
    • time
    • location
    • reason you booked
    • documents you need to bring.

    If you can't use MyMSD, you can call us and we'll book one for you.

    If you want to book an appointment with a specific case manager, you need to contact us and let us know who you want to see.

  • What happens at your appointment

    Check-in

    When you arrive at the service centre, you need to check-in to let us know you've arrived. You can check-in:

    • using MyMSD:
      • opens 30 mins before your appointment
      • select 'Start check-in' on your home screen
      • select 'Check me in now', or
    • at reception.

    Once you've checked in, you can wait in the reception area and your Case Manager will come and get you when they're ready.

    Food and drink

    You can bring in non-alcoholic drinks and snacks for you and your family, but please finish eating any hot food before you arrive.

    We have water coolers in all our service centres for everyone to use.

    Meet with a case manager

    You'll meet with a case manager who will:

    • talk with you and ask questions about your situation
    • scan any forms and documents you've bought with you into the system
    • check you're getting everything you qualify for
    • answer any questions you have
    • let you know what you need to do next.

  • Changing or cancelling your appointment

    You can change or cancel your appointment using MyMSD. You need to:

    • log in to MyMSD
    • select 'I can't make it'
    • select 'Reschedule' or 'Cancel'
    • if you're:
      • rescheduling, select a new time and confirm
      • cancelling, confirm the cancellation.

    There are some appointment types you won’t be able to change or cancel without calling us. MyMSD will let you know if you need to call us.

    If you can't use MyMSD, you can call us and we'll change or cancel your appointment for you.

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