Appointments

If you need to book, change or cancel an appointment, you can call us. 

Information

We’ll let you know when you need to book an appointment. It depends what you need help with. We’ll also let you know what you’ll need to provide.

In most cases we’ll be able to support you over the phone or online. However, there may be times where we’ll need you to come in for a face-to-face appointment. If this happens, we’ll talk with you about booking one at a time that suits you.

  • When you need an appointment

    The table below lists when you need an appointment or tells you what to do if you don't need one.

    Reason What to do

    Check if you can get a benefit or payment

    You don't need to talk to us.

    Use Check what you might get, our online eligibility tool, to find out what type of benefit or payment you may be able to get.

    Apply for a benefit or payment

    You may need to talk to us.

    The first thing you need to do is use MyMSD to complete an online form. We use the information you give us in the online form to work out what you may be able to get.

    Once you've submitted your online form, we’ll let you know what you need to do next, eg if you need to talk with us or provide any documents.

    The online form checks if you're eligible for the following types of assistance:

    • Jobseeker Support
    • Sole Parent Support
    • Supported Living Payment
    • Young Parent Payment
    • Youth Payment
    • Accommodation Supplement
    • Disability Allowance
    • Temporary Additional Support
    • Child Disability Allowance
    • Out of School Care and Recreation (OSCAR) Subsidy
    • Childcare Subsidy
    • Emergency Benefit
    • Emergency Maintenance Allowance

    Find out more about:

    Apply for NZ Super

    You may need to talk with us.

    The first thing you need to do is use MyMSD to complete an online form. Once you've submitted your online form, we'll let you know what you need to do next, eg if you need to book a phone appointment with us or provide any documents.

    Apply for a job that you've seen on our online job database, Find a Job

    If you've found a job you like, call us on 0800 779 009

    You need to be registered with us before we can refer to you a job listed on Find a Job. If you want to register, call us on 0800 779 009

    Help with an immediate, essential or emergency cost that you cannot afford to pay for right now

    You may need to talk with us.

    It depends what you need help with. Have a look at the information on our website about the costs we can help with and how to apply. We'll also let you know if you need to talk with us.

    Urgent or unexpected costs

    Advise us of a change in your circumstances such as:

    • contact details
    • income
    • relationship or family situation

    You may need to talk with us.

    It depends on the type of change in your circumstances. You can tell us about most income and contact changes on MyMSD. There's information on our website about what changes you need to tell us about and how to do this. We'll also let you know if you need to talk with us.

    Tell us if something's changed

    Provide supporting documents or proof

    If we need to see some of your documents, we'll let you know how you can send documents to us and whether we need to talk with you.

    Types of documents we accept

    Annual reviews

    Annual reviews have been put on hold in response to COVID-19. We’ll continue to pay you. There’s nothing further you need to do right now.

    Temporary Additional Support (TAS) reapplication

    Renewals have been put on hold in response to COVID-19. We’ll continue to pay you. There’s nothing further you need to do right now.

    52-week reapplication for Jobseeker Support or Sole Parent Support

    Reapplications have been put on hold in response to COVID-19. We’ll continue to pay you. There’s nothing further you need to do right now.

    Apply for childcare or Out of School Care and Recreation (OSCAR) subsidy

    You may need to talk with us.

    It depends if you're applying for these payments only, or if you're applying for these payments and other payments. Have a look at the information on our website about these payments and how to apply. We'll also let you know if you need to talk with us.

    Childcare Subsidy

    Out of School Care and Recreation Subsidy



  • How to book an appointment

    Information

    In most cases we’ll be able to support you over the phone or online. However, there may be times where we’ll need you to come in for a face-to-face appointment. If this happens, we’ll talk with you about booking one at a time that suits you.

    We can do a lot to help you over the phone or on MyMSD so you don’t need to come and see us. Rather than dropping in, please call us on 0800 559 009.

  • What happens at your appointment

    You'll talk with a case manager who will:

    • listen and ask questions about your situation
    • tell you how to send us any documents we need to see
    • check you're getting everything you qualify for
    • answer any questions you have
    • let you know what you need to do next.
  • Changing or cancelling your appointment

    If you have an appointment booked and need to change or cancel, you’ll need to call us.