Manage your appointments

You can use MyMSD to book, check, change and cancel most of your appointments with us.

MyMSD will also let you know if you actually need an appointment for some situations.

If you want to book an appointment with a specific case manager, you need to contact us and let us know who you want to see.

If you’ve booked an appointment, you can’t book another one for the same thing. You need to change it, or cancel it, and book a new one.

There are some appointment types which you won't be able to change or cancel without calling us. MyMSD will let you know if you need to call us.

If you’re applying for Emergency Benefit or Emergency Maintenance Allowance, you won’t be able to book an appointment through MyMSD. You’ll need to call us

Do it online



Once you book an appointment, MyMSD will:

  • show you the:
    • date
    • time
    • location
    • reason you booked
  • let you know what you need to bring.

  • Do you need an appointment

    The table below lists when an appointment is required and what you need to do if you don't need one. If you need to attend an appointment check what you need to bring with you.

    Reason What to do

    Apply for a job that you've seen on Find a Job

    You don't need an appointment.

    If you’re a registered job seeker with us, our recruitment system will automatically match you to suitable jobs. If you meet the employer's requirements, we'll call you to discuss the role.

    If you’re not registered as a job seeker, and for other job search related enquiries, phone 0800 779 009

    Check if you can get a benefit or payment

    You don't need an appointment.

    Use Check what you might get, our online eligibility tool, to find out what type of benefit or payment you may be able to get.

    Apply for a benefit or payment

    This will determine whether or not you need an appointment.

    The first thing you need to do is complete an online form. We use the information you give us in the online form to assess your circumstances and work out what you may be able to get.
    The online form assesses eligibility for the following types of assistance:

    • Jobseeker Support
    • Sole Parent Support
    • Supported Living Payment
    • Young Parent Payment
    • Youth Payment
    • Accommodation Supplement
    • Disability Allowance
    • Temporary Additional Support
    • Child Disability Allowance
    • Out of School Care and Recreation (OSCAR) Subsidy
    • Childcare Subsidy

    Once you've submitted your online form, you'll be advised:

    • what you need to do next, eg if you need to book an appointment
    • what supporting documents you’ll need to provide.

    Find out more about:

    Help with an immediate, essential or emergency cost that you cannot afford to pay for right now

    We may be able to help you pay for items or services you need urgently, if you can’t pay for it.

    You can apply for a food grant in MyMSD.

    For anything else, use MyMSD to work out if you need an appointment and book it if required.

    Advise us of a change in your circumstances such as:

    • contact details
    • income
    • relationship or family situation

    Depending on the type of change in your circumstances, you may or may not need an appointment.
    Use MyMSD to work out if you need an appointment and book it if required.

    Provide supporting documents or proof

    If you have been asked to provide supporting documents, eg, medical certificates, an appointment is not necessary, unless you have been asked specifically to book an appointment. You can drop these off at your local office

    Annual reviews

    We’ll tell you what you need to do in the review form or letter that we send to you.

    If you’re required to book an appointment, you can do this online.

    If you need to return your completed review form, you can post or drop this off at your local office (the review form will also have the return address on it).

    Temporary Additional Support (TAS) reapplication

    If you’re getting TAS, you need to reapply every 13 weeks. You can do this online and we’ll let you know if you need to book an appointment.

    52-week reapplication for Jobseeker Support or Sole Parent Support

    When you get your letter to reapply for Jobseeker Support or Sole Parent Support, we’ll ask you to do this online

    We’ll also notify you to reapply online when you log in to MyMSD

    When you reapply in MyMSD we’ll ask you to book an appointment with us.

    Apply for childcare or Out of School Care and Recreation (OSCAR) subsidy

    If you’re only applying for childcare or Out of School Care and Recreation (OSCAR) subsidy, you will need an appointment. If you’re applying for these along with other payments, see: Apply for a benefit or payment
    For more information:

    How to apply for and manage your childcare assistance