How to check, change, cancel and book an appointment

If you are receiving regular assistance from us, you can use MyMSD or My Account to book and manage most of your appointments with Work and Income.

Do it online



You can use MyMSD to view, change, cancel and book some appointments. It will also let you know if you actually need an appointment for some situations.

You can also use My Account to view and set up some types of appointments.

  • Do you need an appointment

    The table below lists when an appointment is required and what you need to do if you don't need one. If you need to attend an appointment check what you need to bring with you.

    Reason

    What to do

    Apply for a job that you've seen on Find a Job

    You don't need an appointment.

    If you are a registered job seeker with Work and Income, you'll be automatically matched to suitable jobs by our recruitment system. If you meet the employer's requirements, we'll call you to discuss the role.

    If you are not registered as a job seeker and for other job search related enquiries phone 0800 779 009 .

    Check if you're eligible for financial assistance

    You don't need an appointment.

    Use Check what you might get, our online eligibility tool, to find out what types of financial assistance you may be eligible for.

    Apply for financial assistance

    The type of financial assistance you may be eligible for will determine whether or not you need an appointment.

    The first thing you need to do is complete an online application for financial assistance. We use the information you give us in the online application to assess your circumstances and work out what assistance you may be entitled to. This can be used by new and existing clients

    The online application assess eligibility for the following types of assistance:

    • Jobseeker Support
    • Sole Parent Support
    • Supported Living Payment
    • Young Parent Payment
    • Youth Payment
    • Accommodation Supplement
    • Disability Allowance
    • Temporary Additional Support
    • Child Disability Allowance
    • Out of School Care and Recreation (OSCAR) Subsidy
    • Childcare Subsidy

    Once you've submitted your application you'll be advised:

    • what you need to do next eg if you need to book an appointment
    • supporting documents you’ll need to provide.

    Find out more about:

    Help with an immediate, essential or emergency cost that you cannot afford to pay for right now

    We may be able to help you pay for items or services you need urgently, if you can’t pay for it.

    You can apply for a food grant in MyMSD.

    For anything else use MyMSD to work out if you need an appointment and book it if required.

    Advise us of a change in your circumstances such as:

    • contact details
    • income
    • relationship or family situation

    Depending on the type of change in your circumstances, you may or may not need an appointment.

    Use MyMSD to work out if you need an appointment and book it if required.

    Provide supporting documentation or proof

    If you have been asked to provide supporting documentation, proof or medical certificates, an appointment is not necessary, unless you have been asked specifically to make an appointment.. You can drop these off at your local office,

    Annual reviews

    We will tell you what you need to do in the review form or letter that we send to you.

    If you are required to make an appointment, you can book your appointment online.

    If you need to return your completed review form, you can post or drop this off at your local office (the review form will also have the return address on it).

    Temporary Additional Support (TAS) reapplication

    If you are receiving TAS you will need to reapply every 13 weeks. You will be sent a TAS reapplication form and can book your appointment online if required using My Account.

    Jobseeker Support 52 week reapplication

    Sole Parent Support 52 week re-application

    When you get your letter to reapply for Jobseeker Support we’ll ask you to do this online

    We will also notify you to reapply online when you log in to My Account or MyMSD

    When you complete your 52 week reapplication in My Account we’ll ask you to book an appointment with us.

    Apply for childcare or Out of School Care and Recreation (OSCAR) subsidy

    If you’re only applying for childcare or Out of School Care and Recreation (OSCAR) subsidy, you don’t need an appointment. If you’re applying for these along with other financial assistance, see: Apply for financial assistance

    For more information: