An advocate can deal with Work and Income on someone's behalf.
We are committed to seeing that people get all the assistance they are entitled to and will work with them and their representatives to see that this happens. We know that some people have difficulty in explaining their needs and as a result, do not always obtain their full and correct entitlements. You as an advocate provide a voice for these people.
What an advocate can do
When an advocate deals with Work and Income on someone's behalf, they can only do what the person they represent has said they can do. This consent must be in writing unless the person is present with the advocate. In that case verbal consent is enough.
Written consent needs to say what an advocate can do. It can also say what an advocate can't do. It must be signed by the advocate and the person giving consent.
We'll only deal with an advocate within the terms of the consent.