Civil Defence payment

If you and your family are affected by an emergency event, you may be able to get a Civil Defence payment.

Information

  • You don't have to be on a benefit to qualify for a Civil Defence payment.
  • In most cases it doesn't matter what your income is or what assets you have.

Who can get it

You may be able to get a Civil Defence Payment if either:

  • a Civil Defence emergency has been declared, or
  • the event meets the guidelines for a Civil Defence emergency

You must be in one of these situations because of the emergency:

  • you had to leave your home (eg, you've been evacuated or you're on stand-by )
  • you were away from your home at the time of the emergency and can't return
  • you can't leave your home
  • you can't go to work.

You must also:

  • generally be a New Zealand citizen or permanent resident
  • generally live in New Zealand and intend to stay here
  • not be able to cover your costs from insurance (or you haven't been paid yet)
  • not have access to any other help, eg:
    • public donations
    • other government relief funds
    • charitable relief funds.

If you're not sure whether insurance will cover your costs, you may still qualify for a Civil Defence Payment. But if you get a Civil Defence Payment and then your insurance pays for any costs covered by this, you'll need to pay us back.

Not legally allowed to work in New Zealand

If you're not legally allowed to work in New Zealand, some types of help may not be available to you.

What do you need help with?

  • Loss of income because you can't work

    What you can get

    We can help cover the costs of loss of income if you either:

    • can't go to work and your employer has stopped paying your wages/salary, eg:
      • you can't get to work
      • your workplace is closed
      • you need to stay with your family, or
    • are self-employed and have lost income because you can't work.

    How much you get depends on whether you're staying in hosted accommodation (eg, with friends or family or another private home), or not. We'll make this payment directly to you.

    If you're staying in hosted accommodation

    If you are:

    Maximum weekly payment:

    Single 18-24 $159.83
    Single 25+ $188.06
    Married, civil union or de facto, without children $300.90
    Married, civil union or de facto, with children $321.05
    Sole parent, 1+ children $281.38

    If you're not staying in hosted accommodation

    If you are:

    Maximum weekly payment:

    Single 18-24 $213.10
    Single 25+ $250.74
    Married, civil union or de facto, without children $401.20
    Married, civil union or de facto, with children $428.06
    Sole parent, 1+ children $375.17

    How to apply

    You need to complete the 'Civil Defence Payment - loss of income' form. This form is only available during a Civil Defence emergency.

    What you'll need

    You'll need to bring the following information to complete this form:

    • your:
      • full name
      • date of birth
      • contact number
      • normal home address
      • current address if you've had to evacuate your home
      • IRD number
      • bank account number
    • details of the income you've lost so far
    • employer details:
      • name
      • address
      • contact person's name and address.

    We may contact you if we need more information.

    Next steps

    We'll process your application form within 2 working days. Once we've processed it, we'll contact you to let you know the outcome.

    We may also need to contact your employer about your application.

  • Had to leave your home

    What you can get

    We can help cover the costs of somewhere to stay if you have to leave your home.

    How much you get depends on your situation and where you're staying.

    Staying in temporary accommodation

    If you're staying in temporary accommodation, eg a hotel or motel, we may be able to pay for your accommodation costs. We'll make this payment to your accommodation provider.

    If you are:

    Maximum weekly payment

    Maximum daily payment

    Single $956 $136.57
    Married, civil union or de facto, without children $1,008 $144.00
    Married, civil union or de facto couple, or sole parent, with children $1,187 $169.57

    Staying in hosted accommodation

    If you're staying in hosted accommodation, eg, with friends or family or in another private home, we may be able to pay for your accommodation costs.

    If you are:

    Maximum weekly payment

    Maximum daily payment

    Child $95.50 $13.64
    Single adult or sole parent $191 $27.29
    Married, civil union or de facto couple, with or without children $322 $46.00

    If you're a single adult or sole parent, you'll get the 'Child' payment for each child in your care.

    How to apply

    Call us on 0800 559 009 between:

    • Monday to Friday - 7am and 6pm
    • Saturday - 8am and 1pm

    We'll talk with you about your situation and let you know next steps.

  • Food, bedding or clothing

    What you can get

    If you've had to leave your home, we can help cover the costs of food, bedding and clothing.

    How much you get depends on your situation. We'll make this payment to you or the supplier, it depends on your circumstances.

    If you are:

    Maximum amount available

    Single $400
    Married, civil union or de facto couple $600
    Married, civil union, de facto couple or sole parent, with 1-2 children $900
    Married civil union or de facto couple or sole parent, with 3+ children $1,110

    How to apply

    Call us on 0800 559 009 between:

    • Monday to Friday - 7am and 6pm
    • Saturday - 8am and 1pm

    We'll talk with you about your situation and let you know next steps.

linksContact us

This information is a guide only. Even if you can't get a Civil Defence payment, you may be able to get other help.

Contact us to talk about your individual circumstances.