Changes when you're getting a benefit or payment

If you get a benefit or payment from us, you need to keep us up to date with any changes that might affect what you're entitled to or how much you get paid.


It's important you tell us about changes, so you get paid the right amount.

You need to tell us if your details have changed

If you're receiving employment, training, or work readiness assistance

You need to tell us if your work or training changes or stops as this could affect the assistance payments we make to you, your employer or your training provider.

What to do when someone dies

When a client passes away, we need to know as soon as possible. Please call us, or if they were over 65 you can fill in our online form to let us know.

Find out what happens to payments when a client dies

We may be able to help you with funeral expenses, or travel to a funeral or tangi.

How we can help with bereavement or burial costs

Youth service clients

If you receive the Youth Payment or Young Parent Payment make sure you tell your Youth Services provider if things have changed.