Change of costs for Temporary Additional Support

If you're getting Temporary Additional Support and you have a new cost that you need help with, or a cost has changed, you need to let us know straight away.

If you're not sure what costs are included in your Temporary Additional Support, you can check in MyMSD.

  • A new cost or cost has increased

    If you have another essential cost that you want the Temporary Additional Support to help with, or one of your costs has increased, we may be able to help.

    You can tell us about your new or increased cost in MyMSD.

    You can also call us to talk about this. We'll answer any questions you have. We'll also let you know what information we need from you and how you can get that to us.

    You'll need to provide proof of either the new cost or the change in cost.

    If it's approved, we'll reassess your Temporary Additional Support from the date the new cost started, or the date the cost changed.

  • Cost has stopped or decreased

    If a cost you're getting Temporary Additional Support for has stopped or decreased, you need to let us know straight away.

    You can tell us about this change in MyMSD, or call us to talk about this.

    We'll let you know what information we need. This includes:

      • the date the cost stopped or decreased
      • how much the cost has decreased to (if the cost decreased).

    We'll reassess your Temporary Additional Support from the date you call us.

    If you don't tell us straight away, we'll reassess your Temporary Additional Support from the date the cost stopped or decreased. This means you may get a debt.