Your debt with us
If you owe us money we expect you to pay it back. This may take time and we’ll work with you to come up with a repayment plan where you pay a regular amount you can afford.
The most important thing is not to ignore your debt. If you’re having trouble paying it back you need to talk to us about your situation.
Examples of debt
Two of the most common ways to get into debt are:
recoverable assistance or benefit advances
This is money we’ve paid with the understanding that you will have to pay it back. It’s usually for things you really need and can’t afford at the time, eg, a washing machine, school uniforms or a rent payment.
we paid you too much
This can happen if you didn't tell us:
- your correct income before we paid you
- your income increased
- about a change in circumstances, eg you started work, have a new partner or went overseas.