Problems with your Payment Card
How to troubleshoot issues with your Payment Card
Some of the reasons why a transaction might be declined are:
The payment has expired.
Some payment balances only last for 3 days.
You can see Payment Card balances and expiry dates through MyMSD
You’ll need to contact us, say ‘Payment Card’ when you are asked to say why you’re calling.
The amount being spent is more then the amount available.
Reduce the amount being spent.
Retailer not registered.
Retailers need to be registered with us before the Payment Card can be used on their EFTPOS machines.
The retailer will match your signature on your Payment Card with your signature on the EFTPOS receipt. This confirms the Payment Card was issued to you.
Contact us immediately if:
- you can’t find your card (if you think it’s lost or stolen)
- you think someone else might have used your card
- your card isn’t working
- your card is broken or snapped.
Say ‘Payment Card’ when you are asked to say why you’re calling.
If your card has been cancelled, it can no longer be used, for example it may have been reported lost or damaged.
You can view the transactions on these cards for the past 6 months.