Using your Payment Card

Using your Payment Card to pay for goods and services.

Once your payment's been approved, we'll confirm that the money's been loaded onto the card and it's ready to use.

You need to make sure you:

  • spend the money within 7 days from when it's loaded onto the card. This period was extended from the usual 3 days in response to COVID-19
  • use the card at a store that's registered with us to accept payment cards
  • only spend the amount of money on your card.

If you don't spend the full amount on your card, you can't get cash or change out for the rest. You also can't get vouchers or gift cards for the rest.

  • What you can buy with your card

    You can only use your Payment Card to buy items that have been approved. This could be food, petrol, clothing - it depends what you've applied for.

    If you're using it for food, you can only get food and essential grocery items, eg toiletries.

    You can't use the payment card to buy:

    • alcohol
    • cigarettes
    • tobacco
    • gift cards
    • vouchers
    • lotto tickets
    • appliances, or
    • electronics.
  • How to use the card

    Process for using a payment card.
    1. Select your item and head to the checkout.
    2. Swipe the Payment Card through the EFTPOS terminal.
    3. Select the CHQ option on the terminal keypad.
    4. Enter the last 4 digits of the Payment Card number when you're asked for a PIN.
    5. The EFTPOS terminal will tell the checkout operator to check your signature.
    6. Sign the EFTPOS receipt.
    7. The checkout operator will compare your signature on the back of your Payment Card.
    8. If the signatures match, the transaction will be accepted and your Payment Card given back to you.
    9. If you have not spent all the money, you can go to another enrolled store, and repeat this process.
      • Cash or change can't be given. The Payment Card pays the exact amount of the goods or services.
  • Youth Services clients

    Items that can be bought

    A range of items can be bought by you on a Payment Card through Youth Service. This includes:

    • food and grocery items
    • public transport passes
    • pre-paid power cards
    • education and training related items, eg stationery
    • health care related items, eg medication costs
    • basic clothing, eg socks
    • basic appliances, eg electric jug
    • basic household items, eg plates/plastic food containers.

    Where you can use your card

    You can use your Payment Card to buy approved items, so long as:

    • the store you're going to is registered with us to accept Payment Cards
    • you don’t try to spend more money than is available
    • you are only purchasing the item that has been approved.

    You can use your Payment Card at any registered food suppliers.