Making a complaint
We're committed to service excellence. If we’re not meeting this standard please tell us so we can do something about it. Then we’ll do our best to make sure it doesn’t happen again.
What is a complaint?
A complaint is an expression of dissatisfaction. It can be about service, location, a practice or process.
You have the right to have your say and for the matter to be looked into.
We take all complaints seriously and aim to learn from them. We’ll also try to make sure the same thing doesn’t happen again.