Payment schedules for childcare centres and OSCAR providers

If you want to change how you get your payment schedule, or change the email address it's sent to, complete the Online payment schedule email request form and return it to the email address provided on the form.

Online payment schedule email request form (PDF 66.31KB)

We'll let you know when the change has been made. If more information is needed, we’ll contact you about this before we make any changes.

When you receive schedules by email, they'll be attached as a PDF and will be password protected. Your password is your programme or service’s SWN number and should be entered in the following format: 123-456-789.

If you have more than one childcare service or OSCAR programme, there will be separate emails for each service or programme.

Payment schedule hasn't arrived

The payment schedule should arrive every Saturday. If it hasn't:

• the security attached to the email address may have stopped you receiving the email or sent it directly to a spam folder. To fix this, add the payment schedule ‘from’ email address to your trusted senders list - noreply.msd@nzpost.co.nz. Please check your spam folder before contacting us about this.
• an email change or cancellation request has not yet been processed - you can contact us

If email schedules are unavailable, your payment schedule will automatically be sent by post for that week.

Because your agency holds personal information about MSD clients, you must ensure you meet the storage and security of personal information requirements of Principle 5 of the Privacy Act 1993. For more information go to: