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Work homepage
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Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
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Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
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Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
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Working
Whether you've just started a job or need some help at work, we've got your back.
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Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
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Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income and income deduction tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Going overseas
Travelling or moving overseas may affect your payments.
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Re-apply
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Moving house
Find out how we can help if you’re moving house.
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Other languages
Read some of our housing information in other languages.
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Automated Decision Making for child support payments
Find out how we use Automated Decision Making (ADM) for Inland Revenue (IR) child support payments.
When we say 'IR child support payments', we mean:
- when you get child support through IR and we treat this as income for your benefit and most other payments you get from us, and
- when child support you have to pay to IR that is formula assessed is counted as an essential cost for your Temporary Additional Support (TAS) payment.
About Automated Decision Making
For some child support payments, there are some automated processes where our system makes a decision. This will be a decision about how your child support income affects the payments you get from us.
The decision will be based on:
- the child support information IR shares with us, and
- the information we already hold about you (e.g. the type of benefit you get).
This is called Automated Decision Making (ADM).
If we make a decision using ADM, we'll make sure you know about it and what to do if you don't agree with a decision made in this process. You can read more about it on this page under the heading 'We'll tell you when we use ADM'.
We also have an ADM Standard with certain requirements that our ADM processes have to meet. You can read more about the ADM standard on this page under the heading 'Our ADM Standard'.
Our staff will not be involved in the decision making
Our staff will not be involved in the decision making, unless:
- there's an exception, or
- you've told us you've had a change in circumstances.
Examples of an exception or a change in circumstances could be that:
- we can't easily match your information with the information we've got from IR
- you're changing from one benefit to another.
If there's an exception or you've had a change in circumstances, our staff will manually check how your income affects your payments.