Register as a Work and Income supplier

Step 1 - Complete the registration form

To register as a supplier, you can complete the online form as long as you don't need to complete the paper-based form.

You'll need to complete the paper-based form if either:

• your Merchant ID has letters in it, or
• you have problems with the online form.

Register using the online form

When you register using the online form:

• only enter the first 25 characters of your business name or trading name.
• enter your GST or IRD number without spaces or dashes.

We'll send you an email with your completed online registration form attached.

Register using the paper form

Only use the paper-based form if either:

• your Merchant ID has letters in it, or
• you have problems with the online form.

Step 2 - Gather your supporting documents

We need:

• verification of your bank account or building society account, which shows your:
  • account name
  • account number, and
  • bank logo
• an EFTPOS printout (if you have EFTPOS) confirming your EFTPOS Merchant ID number.

If you're a landlord or accommodation provider

You also need to provide these supporting documents:

• Homeowners:
  • land and water rates bills
  • mortgage documents
  • trust deeds
  • photo ID for all the homeowners as is written on the land and water rates bills and mortgage details
  • a written contract of authority if someone is acting on behalf of a homeowner. This includes contact details and photo ID for the homeowner(s) and the person acting their behalf.
• Property management:
  • a contract between the property management company and the homeowner(s)
  • photo ID for the property manager and the homeowner(s).
• Head tenants:
  • tenancy agreements between the head tenant and the homeowner(s)
  • photo ID for the head tenant and the homeowner(s).

Step 3 - Email your supporting documents and paper-based form

You can email your supporting documents and paper-based form (if you've filled this out) to us at cpu_suppliers@msd.govt.nz

If you completed the online form, make sure you include your application reference number in the subject line.

To change any of your business details, you need to complete the 'Retailer/Supplier/Payee - Change of details' form.

Post the form, along with any relevant documents, to:

Payment Card
Central Processing Unit
PO Box 43 195
Mangere 2025
Auckland

Relevant documents can include:

• bank account verification, if your bank account has changed
• an EFTPOS print out confirming your new Merchant ID number.

When a refund needs to go to us

The refund needs to go to us (Ministry of Social Development) when you need to refund money from:

• a one-off payment or
• a payment made using a payment card.

This might be because the client paid for goods or services they didn't get.

How to refund money to us

You can do this by direct credit:

Account name: MSD ROBOC 3

Account number: 03-0049-0006243-25

Reference: Add the letter C and customer’s 9-digit reference number (without spaces or dashes) eg C123456789

Code: RFD

Particulars: Client surname and initial

Please then email Crown_Revenue@msd.govt.nz to confirm a refund has been paid and include details of:

• the amount
• customer’s surname and initial
• customer’s 9-digit MSD reference number
• what the refund is for eg, washing machine.

When a refund needs to go to the client

If you need to refund money from a regular payment made by us on behalf of a client, the refund needs to go to the client.

This might be because we made a payment after the client had stopped a weekly service.

An exception to this is refunds for regular payments made to SPARK. These refunds need to be paid to us (Ministry of Social Development). We'll process the refund and pay it back to the client.

You can email us at cpu_suppliers@msd.govt.nz

Or you can call us on 0800 559 009 and say 'supplier' when our phone system asks what you're calling about. Then say you need technical help with the website. You'll be put straight through to someone who can help.