-
Work homepage
-
Overview
Find out what services we can offer to help you find work and when you start a new job.
-
Looking for work
We have jobs available now in various industries and you can search on our job websites.
-
Help with your job search
From advice on making a plan, to tips on where to look and following up leads.
-
Training and experience
Our programmes can help you get ready for work with training and work experience.
-
Job Connect on Facebook
Find out how we can help you get ready to work, find work, and support available while you're working.
-
CVs and cover letters
We’ve got great templates and advice for writing your CV or cover letter, and filling out job applications.
-
Help with work costs
Get help to pay for the things you need to start work
-
Job support and advice
Get all the support and advice you need to stay in work.
-
Health and disability
If you want to work, we can support you to find the right job for you.
-
Start your own business
We can help you get your business up and running.
-
Job interviews
Get advice about how to prepare for and deliver a great interview.
-
Help for 16-19 year olds
We’ve got extra support for young people to get ready for work and find a job.
-
-
Benefits and payments homepage
-
Overview
Take a look at the range of benefits and payments we have available.
-
Not working
Redundancy, health condition or disability or another reason you can’t work
-
Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
-
Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
-
Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
-
Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
-
Caring
Caring for someone else’s child or someone with a health condition, injury or disability
-
Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
-
Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
-
Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
-
16-19 year olds
Education, training, work and benefit help for 16-19 year olds
-
Benefits and forms
A-Z list of benefits, forms, benefit rates
-
-
On a benefit homepage
-
Overview
Check out what you need to do when you're getting a benefit or other payment from us.
-
Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
-
Income
Declare income and income deduction tables
-
Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
-
Going overseas
Going on holiday or going to live overseas
-
Re-apply
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
-
Payments
Check or stop your payments, payment cards and other information
-
Debt
Check your debt, repayments and other debt information
-
Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
-
-
Housing homepage
-
Overview
Find out how we can help you with housing.
-
Nowhere to stay
Get help if you have nowhere to stay right now.
-
Find a house
Find out where to look for private housing, or apply for public (social) housing.
-
Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
-
Move house
Find out how we can help if you’re moving house.
-
Register as a Work and Income supplier
Find out how to register as a supplier. Once you're registered, find out how to change your business details and refund money owed.
You need to register as a supplier with us if:
- you're a supplier of goods or services, and
- you want to receive payments from us or other parts of the Ministry of Social Development.
Payments include being able to accept Payment Cards or Youth Service Payments Cards.
Private accommodation providers:
If you're registering for a one-off payment, e.g. bond, we'll remove your record after this payment has been made. If you want another one-off payment, you'll need to register again.
Step 1 - Complete the registration form
To register as a supplier, you can complete the online form as long as you don't need to complete the paper-based form.
You'll need to complete the paper-based form if either:
- your Merchant ID has letters in it, or
- you have problems with the online form.
Register using the online form
When you register using the online form:
- only enter the first 25 characters of your business name or trading name.
- enter your GST or IRD number without spaces or dashes.
We'll send you an email with your completed online registration form attached.
Register using the paper form
Only use the paper-based form if either:
- your Merchant ID has letters in it, or
- you have problems with the online form.
Step 2 - Gather your supporting documents
We need:
- verification of your bank account or building society account, which shows your:
- account name
- account number, and
- bank logo
- an EFTPOS printout (if you have EFTPOS) confirming your EFTPOS Merchant ID number.
If you're a landlord or accommodation provider
You also need to provide these supporting documents:
- Homeowners:
- land and water rates bills
- mortgage documents
- trust deeds
- photo ID for all the homeowners as is written on the land and water rates bills and mortgage details
- a written contract of authority if someone is acting on behalf of a homeowner. This includes contact details and photo ID for the homeowner(s) and the person acting their behalf.
- Property management:
- a contract between the property management company and the homeowner(s)
- photo ID for the property manager and the homeowner(s).
- Head tenants:
- tenancy agreements between the head tenant and the homeowner(s)
- photo ID for the head tenant and the homeowner(s).
Step 3 - Email your supporting documents and paper-based form
You can email your supporting documents and paper-based form (if you've filled this out) to us at cpu_suppliers@msd.govt.nz
If you completed the online form, make sure you include your application reference number in the subject line.
To change any of your business details, you need to complete the 'Retailer/Supplier/Payee - Change of details' form.
Post the form, along with any relevant documents, to:
Payment Card
Central Processing Unit
PO Box 43 195
Mangere 2025
Auckland
Relevant documents can include:
- bank account verification, if your bank account has changed
- an EFTPOS print out confirming your new Merchant ID number.
When a refund needs to go to us
The refund needs to go to us (Ministry of Social Development) when you need to refund money from:
- a one-off payment or
- a payment made using a payment card.
This might be because the client paid for goods or services they didn't get.
How to refund money to us
You can do this by direct credit:
Account name: MSD ROBOC 3
Account number: 03-0049-0006243-25
Reference: Add the letter C and customer’s 9-digit reference number (without spaces or dashes) eg C123456789
Code: RFD
Particulars: Client surname and initial
Please then email Crown_Revenue@msd.govt.nz to confirm a refund has been paid and include details of:
- the amount
- customer’s surname and initial
- customer’s 9-digit MSD reference number
- what the refund is for eg, washing machine.
When a refund needs to go to the client
If you need to refund money from a regular payment made by us on behalf of a client, the refund needs to go to the client.
This might be because we made a payment after the client had stopped a weekly service.
An exception to this is refunds for regular payments made to SPARK. These refunds need to be paid to us (Ministry of Social Development). We'll process the refund and pay it back to the client.
You can email us at cpu_suppliers@msd.govt.nz
Or you can call us on 0800 559 009 and say 'supplier' when our phone system asks what you're calling about. Then say you need technical help with the website. You'll be put straight through to someone who can help.