To be eligible for Jobseeker Support you may need to complete some pre-benefit activities before we'll grant your benefit.
You may not need to complete all of the pre-benefit activities. It depends on your situation.
1. Fill in the online form
There may be a stand-down period before payments are made. If you can’t submit your form today contact us now if you haven’t already done so.
Once you've submitted your application, you'll be told what to do next.
If you're told to book an appointment you can do this using MyMSD.
Or you can call us.
We'll let you know what pre-benefit activities you may need to complete, and ask you to book a Work for you seminar first if it's part of your pre-benefit activities.
2. Go to a 'Work for you' seminar
Work for you is a one hour seminar. You'll be told if you need to attend one.
You’ll find out about:
- job searching tips
- our employment services
- jobs in your area
- what you need to do to prove you’re looking for work
- creating a Jobseeker Profile so we can promote you to employers
- financial help while you’re looking for work.
Take your CV along to the seminar if you have one.
3. Book an appointment
Book an appointment with one of our case managers. You can do this using MyMSD.
Or you can call us
Say 'appointment' when you're asked why you're calling. We'll tell you more about what you need to do before you meet with them.
4. Update your CV
We'll let you know if you need to bring an up-to-date CV with you when you come in to meet with us.
5. Create a Jobseeker Profile
We'll tell you if you need to complete a Jobseeker Profile.
This is what we use to promote you to employers. It’s a form you may need to fill out which asks you:
- personal details
- work experience
- skills and qualifications
- availability for work.
Employers can look at your profile and contact you directly if they think you have the skills they need.
Download the Jobseeker Profile, fill it in, and bring it to the meeting with us.
6. Show us that you’ve been looking for jobs
We'll let you know if you need to bring proof that you’ve been looking for work. This could be:
- responses to job applications eg letters or emails
- lists of jobs you’ve applied for
- details of any interviews you’ve arranged.
7. Meet with a case manager
What you need to bring
Your case manager may want to see:
- proof that you’ve been looking for jobs
- your Jobseeker Profile so they can match you to jobs in your area
- an up-to-date CV.
There may be other things you'll need to bring too. We'll tell you what these are once you submit your application.
What will happen in the meeting
You and your case manager will create a plan together to help you find work. They can help you to:
- identify and develop your skills
- get work experience and build your confidence
- look for work
- talk about out any barriers that may prevent you from working.
You need to have all the right information with you when you meet with us, otherwise your application could be delayed.
What happens if you disagree with our decision
If you disagree with decisions we’ve made about your benefit application, you can ask for a formal review.
8. You get paid
In most cases, if your benefit is granted, you’ll get your first payment within 2 - 3 weeks of completing the application process.
You may have to wait longer if you've been working recently and:
- got redundancy pay
- got holiday pay or another payment at the end of your job
- are getting sick pay from your employer
- left your job without a good reason.