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Work homepage
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Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
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Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
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Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
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Working
Whether you've just started a job or need some help at work, we've got your back.
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Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
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Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income and income deduction tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Going overseas
Travelling or moving overseas may affect your payments.
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Re-apply, review or renew
Re-apply for a payment, review circumstances, renew medical certificate and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Moving house
Find out how we can help if you’re moving house.
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Other languages
Read some of our housing information in other languages.
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loginUploading documents using MyMSD
If we've asked you to provide some documents, you can upload them to your MyMSD account.
You might be applying online for assistance in MyMSD and uploading a document as part of your application. In this case, MyMSD will tell you what to do as part of the application process.
If you're not applying online, you can log in to MyMSD and upload any documents we've asked for. You may need to call us first, on 0800 559 009 so we can open this function for you. We've provided step by step instructions below under 'How to upload a document'.
Types of files and sizes to upload
You can upload:
- JPEG and PNG files, less than 5MB
- Word and Excel files, less than 500KB
- PDF files, less than 5MB.
Screenshots
If you're providing a screenshot, it needs to include:
- your information, e.g. your name, account details
- the name or logo of the website or app
- the web address if it’s from a website
- all relevant information from the website or app (e.g. your account details).
Photos of documents
If you're taking a photo of a document, make sure the text is readable.
Uploading PDF
If you're uploading a PDF, make sure the document name ends with .pdf in lowercase, e.g. mypassport.pdf
If it's in uppercase (e.g. .PDF) then our system will not be able to accept it.
Unlock your document
Make sure your document is unlocked, e.g. make sure it:
- is not set to 'read only'
- is not locked for editing, and
- does not have a password.
How to upload a document
The below process is for uploading documents that aren't part of an online application.
Before you start
If the 'Upload documents' function isn't available, call us on 0800 559 009 so we can open it for you.
Make sure you save the document or photo to the same device you're using MyMSD on.
Then follow these steps
Step 1
- Select 'Upload your documents' (you may need to refresh the page to see the button).
Step 2
- You can use the links under 'Read our help about' for tips on successfully uploading documents.
- Once you're ready, select 'Start' to continue.
Step 3
- Under 'Type of document' use the arrow beside 'Please select' to open up the options.
- Select the type of document you want to upload.
- Then select 'Next'.
Step 4
- Select the grey box to browse through documents saved on your device.
- If you're on a PC, you can also drag and drop your document into the grey box.
- Select 'Next' to save your document.
Step 5
You'll see a green banner if your document has been loaded successfully.
- Repeat step 4 if you have more documents to upload.
- A red banner means there's a problem with your document. Repeat step 4 to try again.
- Select 'Next' again when you have finished uploading all of your documents.
Step 6
- Select all 3 boxes if you agree.
- Select 'Submit' to accept the terms and conditions and send your documents to us.
Step 7
- Select 'Ok' to confirm you know the documents have been sent to us.
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