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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Payment issues
Fixing issues with Accommodation Supplement, Special Benefit and other payments we’ve made
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16-19 year olds
Education, training, work and benefit help for 16-19 year olds
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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Work homepage
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Overview
Find out what services we can offer to help you find work and when you start a new job.
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Looking for work
We have jobs available now in various industries and you can search on our job websites.
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Help with your job search
From advice on making a plan, to tips on where to look and following up leads.
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Training and experience
Our programmes can help you get ready for work with training and work experience.
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Job Connect on Facebook
Find out how we can help you get ready to work, find work, and support available while you're working.
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CVs and cover letters
We’ve got great templates and advice for writing your CV or cover letter, and filling out job applications.
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Help with work costs
Get help to pay for the things you need to start work
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Job support and advice
Get all the support and advice you need to stay in work.
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Health and disability
If you want to work, we can support you to find the right job for you.
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Start your own business
We can help you get your business up and running.
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Job interviews
Get advice about how to prepare for and deliver a great interview.
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Help for 16-19 year olds
We’ve got extra support for young people to get ready for work and find a job.
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income, wages deduction calculator and tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Re-apply
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Move house
Find out how we can help if you’re moving house.
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loginUploading documents using MyMSD
If we've asked you to provide some documents, you can upload them to your MyMSD account.
You might be applying online for assistance in MyMSD and uploading a document as part of your application. In this case, MyMSD will tell you what to do as part of the application process.
If you're not applying online, you can log in to MyMSD and upload any documents we've asked for. You may need to call us on 0800 559 009 first so we can open this function for you. We've provided step by step instructions at the bottom of this page.
Types of files and sizes to upload
You can upload:
- JPEG and PNG files, less than 5MB
- Word and Excel files, less than 500KB
- PDF files, less than 5MB.
Photos of documents
If you’re taking a photo of a document, make sure the text is readable.
Uploading PDF
If you’re uploading a PDF, make sure the document name ends with .pdf in lowercase, eg, mypassport.pdf
If it's in uppercase (eg .PDF), our system will not be able to accept it.
Unlock your document
Make sure your document is unlocked, eg make sure it:
- is not set to 'read only'
- is not locked for editing, and
- does not have a password.
How to upload a document while on the phone to us
Before you start
If the 'Upload documents' function isn't available, call us on 0800 559 009 so we can open it for you.
Make sure you save the document or photo to the device you’re using MyMSD on.
Then follow these steps
- Select ‘Upload your documents’ (you may need to refresh the page to see the button).
- Choose whether you're uploading the document as part of a benefit application, a NZ Super application or something else.
- Select 'Get started' after reading some tips for successfully uploading documents.
- Choose the type of document you want to upload.
- Select the grey box to browse through documents saved on your device.
- Select the document you want to upload. You can only upload one document at a time.
- Select 'Next' when you've uploaded all your documents.
- Select all 3 boxes and 'I agree' to accept the terms and conditions and send your documents to us.
- Select 'Ok' to confirm you know the documents have been sent to us.
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