How to get a client number

You'll need a client number to apply online and to register for some of our online tools. If you don't have one, or can’t find it, fill in the form on this page and we can check if you already have a number, or give you a new one.

What is a client number?

If you've received support from us before, you'll already have a client number with us.

It's a 9-digit number we issue you, the first time you deal with us, eg: 000-000-000.

This could be through Work and Income, StudyLink, Seniors or Youth Service.

Where to find your client number

You can find your client number on:

  • any letters we've sent you (from Work and Income, the Ministry of Social Development or StudyLink)
  • on the front of your community services card (if you have one)
  • on the back of your Super Gold card (if you have one).

What you need to request a client number

We'll need to ask you a few questions so we can check if you already have a client number with us, or if you need a new one.

It's easy and takes about 5 minutes.

You'll need your:

  • name
  • date of birth
  • address
  • IRD number
  • NZ mobile phone number or email address.

Getting your client number

Once you've filled out the form, we'll get in touch with you to let you know what your client number is. This will take about 1-2 working days. If you fill in your IRD number, we can get back to you in a few hours.

After you get your client number, you can register for MyMSD and apply online.