We can help you get ready to apply and find the right job for you. We can even help you while you're working.
Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
Find out what jobs are available, which job is best for you and how you can plan your career.
Whether you've just started a job or need some help at work, we've got your back.
Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
Take a look at the range of benefits and payments we have available.
Redundancy, health condition or disability or another reason you can’t work
Food, school costs, power, accommodation or other living expenses you need help with
You’ve had a relationship break-up, family breakdown or violent relationship end
Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
Caring for someone else’s child or someone with a health condition, injury or disability
Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
Childcare, school uniforms, stationery, having a baby and other costs if you have children
Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
Benefits and forms
A-Z list of benefits, forms, benefit rates
Check out what you need to do when you're getting a benefit or other payment from us.
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
Declare income and income deduction tables
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
Going on holiday or going to live overseas
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
Check or stop your payments, payment cards and other information
Check your debt, repayments and other debt information
Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
Find out how we can help you with housing.
Nowhere to stay
Get help if you have nowhere to stay right now.
Find a house
Find out where to look for private housing, or apply for public (social) housing.
Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
Find out how we can help if you’re moving house.
Read some of our housing information in other languages.
Online application process
The full online application process when you apply for a benefit, payment or NZ Super through MyMSD.
MyMSD is our online service where you can apply and manage your information online.
You have 20 working days from the date you first contact us to complete the application process.
If you have a partner, they may need to complete some of these steps as well. They'll be able to do this in their own MyMSD.
Complete and submit the online form through MyMSD.
You'll need to register for MyMSD first if you haven't already done this.
If you're already registered, you can log in as you normally would.
The online form can take anywhere from 30 minutes to 1 hour to complete. But, as long as you've started it, you can save it and come back to it later.
It'll automatically work out what you might be able to get based on your answers.
Your obligations are things you need to do when you get a benefit or payment from us. If you don't do them, your payments could reduce or stop.
You need to confirm that you've read and understood your obligations in MyMSD.
If you don't understand your obligations, or want to talk to us about them, we can discuss these during your appointment (see step 6).
You'll be given a list of documents that we need to see. These will be for yourself and your partner (if you have one).
You can upload these documents in MyMSD as part of your application. MyMSD will tell you how to do this and what types of documents you can upload.
You can upload these types of files:
- JPEG and PNG files less than 5MB
- Word and Excel files less than 500KB
- PDF files less than 5MB.
If there are any documents you can't upload in MyMSD, we'll talk with you about how you can get these to us during your appointment (in step 6). If you can't provide these documents online, you can bring them into a service centre. We'll make a copy and add it to your file or application.
MyMSD will tell you if you need to get a medical certificate and how to send it to us.
Some health practitioners send us medical certificates electronically. You need to make sure they include your client number on the certificate when they send it to us.
Verify your identity if this is your first time applying - you can do this either:
- online using Identity Check, or
- by bringing your government-issued identity document into a service centre (you can do this during an appointment or without one).
If you can't come in, or you don't have government-issued ID, talk to us about ways we can help.
You need an appointment with us as part of your application.
Please call us to book the appointment, unless you're applying for NZ Super.
In most cases, we’ll need you to come in for a face-to-face appointment. However, there may be times when we book you a phone appointment.
If you're applying for NZ Super, you don't need to call us. We'll reach out to you closer to your 65th birthday, or when you qualify for NZ Super.
We'll process your application and let you know by phone or letter when this is done.
If you disagree with our decision, you can ask for a review of decision.
Most weekly benefits have a stand-down. This is a period of time where you can't get any money from us. It's usually 1 or 2 weeks after your application is approved.
Your payments will start from the date after your stand-down finishes. If you've been working recently, your payments may take longer to start.
Once your payments start, you won't get any money in the first week. This is because we pay you for the week that's just been. This is called arrears.
MyMSD will tell you when your payments will start.
Once you're getting paid, you can log in to MyMSD to access some of your personal information and complete certain transactions yourself, e.g. telling us about your income.