Online application process if you apply through MyMSD
The full online application process if you apply for a benefit, payment or NZ Super through MyMSD.
If you don't have, or can't find, your client number to log into MyMSD, contact us and we'll set you up with one. Say "client number" when asked why you're calling.
1. Complete the online form
Complete the online form through MyMSD.
The online form should take around 30 minutes to complete. But, as long as you've started it, you can save it and come back to it later. All you need to do is complete and submit it within 60 days.
It'll automatically work out what you might be able to get based on your answers.
Set up MyMSD
If you don't have a MyMSD, you can set one up. You'll need your:
- client number
- email address or phone number you've registered with us.
If you don't have these, you can contact us and we'll set you up. When our phone system asks what you're calling about, say "client number".
Once you submit your online form
- You won't be able to change your answers. If you need to make changes, call us - you may need to complete a new application depending on your changes.
- If you provided an email address in your online form, we'll send you an email with a reference number and your next steps.
- You'll be asked to do your next steps in MyMSD to finish your application.
- You have 20 working days to complete the application process.
If you're applying for Youth Payment or Young Parent Payment, we'll contact you to book an appointment with a Youth Service provider. You won't have next steps to complete at this stage.
2. Read and agree to obligations
Your obligations are things you need to do when you get a benefit or payment from us. If you don't do them, your payments could reduce or stop.
You need to confirm that you've read and understood your obligations in MyMSD.
If you don't understand your obligations, or want to talk to us about them, contact us
3. Get a medical certificate (only if required)
MyMSD will tell you if you need to get a medical certificate.
Most GPs now send us medical certificates electronically. Make sure your doctor includes your client number on the certificate when they send it to us.
If your doctor doesn’t send your medical certificate electronically, you’ll need to bring or send it in.
4. Gather supporting documents
MyMSD will tell you what documents you and your partner (if you have one) need to provide. You’ll need to bring these with you to your appointment.
If you’re applying for New Zealand Superannuation, you may be able to drop them into one of our service centres without going to an appointment. MyMSD will tell you what you need to do.
5. Book an appointment or seminar
MyMSD will ask you to book either:
- an appointment for you and your partner (if you have one) to come in and see us, or
- a Job search support (‘Work for you’) seminar at our office if you’re required to complete pre-benefit activities. You’ll need to attend the seminar and then book an appointment to come in and see us.
If you can’t book an appointment or seminar in MyMSD, you can call us. When our phone system asks you what you’re calling about, say “book appointment”.
If you’re applying for New Zealand Superannuation, you may be able to drop your supporting documents into one of our service centres. MyMSD will let you know if you can do this.
At your appointment
- go over your application with you to check that you get all the benefits and payments you're entitled to
- scan and save copies of your documents so you won't have to bring them in if you visit us again
- talk to you about what pre-benefit activities you may need to do.
6. Outcome of your application
We’ll process your application as soon we can, but we can’t finish processing it until we’ve received all your information and supporting documents.
Once your application’s processed, we can work out what you can get and you’ll get a letter in MyMSD to confirm this.
If you disagree with our decision, you can ask for a review of decision
7. Your payments will start
MyMSD will tell you when your payments will start. Usually, you’ll get your first payment within 2-3 weeks after the application process is completed, or from the date your training or course starts.
You may have to wait longer if you’ve recently been in work and:
- left your job without a good reason
- lost your job because of misconduct
- got holiday pay or another payment at the end of your job
- are getting sick pay from your employer.
8. Manage your information online