Your rights while in emergency housing

You can expect certain things from your emergency housing supplier in regards to:

• check in information
• your room, and
• what your supplier will do.

We will also make sure we support you while you're staying there.

What you can expect from your accommodation

Check in information

When you check in, you can expect information about:

• the facilities and services available (for example, room cleaning, changing linen, laundry facilities)
• the 'rules of stay' for guests
• contacting the supplier about issues and concerns, during or outside of business hours
• how to check out.

Your room

You can expect your room to be:

• clean, warm and dry
• suitable for you and your whānau, including being accessible and the right size
• safe and secure.

What your supplier will do

You can expect your emergency housing supplier to:

• treat you the same as any other paying guest, with fairness and respect
• allow you to use facilities other guests use, like the laundry if there is one
• have clear information available about what to do in an emergency
• repair or replace damaged or broken fixtures or fittings as soon as possible
• respond to any concerns you have as soon as possible.

The supplier will also tell us about any issues to do with your stay, or if their rules aren't being followed.

How we will support you

We will support you by:

• assigning you a case manager or youth coach while you're staying in emergency housing
• getting to know you, your situation and your needs and will:
• make sure you get all the help you're eligible for, including financial help and other support services
• help you find housing, including transitional and public housing
• work with you to achieve your goals, such as finding work or training
• making sure the emergency housing meets the needs of you and your whānau
• letting you know your rights while in emergency housing
• letting you know about your responsibilities while in emergency housing and what happens if you don't meet these
• respecting your privacy and being clear about how we use your information and who we share it with.

If you've agreed to a security deposit, we may pay for loss or damage to the supplier on your behalf.