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Work homepage
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Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
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Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
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Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
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Working
Whether you've just started a job or need some help at work, we've got your back.
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Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
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Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income and income deduction tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Going overseas
Travelling or moving overseas may affect your payments.
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Re-apply
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Moving house
Find out how we can help if you’re moving house.
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Other languages
Read some of our housing information in other languages.
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Your rights while in emergency housing
Find out your rights while staying in emergency housing.
You can expect certain things from your emergency housing supplier in regards to:
- check in information
- your room, and
- what your supplier will do.
We will also make sure we support you while you're staying there.
What you can expect from your accommodation
Check in information
When you check in, you can expect information about:
- the facilities and services available (for example, room cleaning, changing linen, laundry facilities)
- the 'rules of stay' for guests
- contacting the supplier about issues and concerns, during or outside of business hours
- how to check out.
Your room
You can expect your room to be:
- clean, warm and dry
- suitable for you and your whānau, including being accessible and the right size
- safe and secure.
What your supplier will do
You can expect your emergency housing supplier to:
- treat you the same as any other paying guest, with fairness and respect
- allow you to use facilities other guests use, like the laundry if there is one
- have clear information available about what to do in an emergency
- repair or replace damaged or broken fixtures or fittings as soon as possible
- respond to any concerns you have as soon as possible.
The supplier will also tell us about any issues to do with your stay, or if their rules aren't being followed.
How we will support you
We will support you by:
- assigning you a case manager or youth coach while you're staying in emergency housing
- getting to know you, your situation and your needs and will:
- make sure you get all the help you're eligible for, including financial help and other support services
- help you find housing, including transitional and public housing
- work with you to achieve your goals, such as finding work or training
- making sure the emergency housing meets the needs of you and your whānau
- letting you know your rights while in emergency housing
- letting you know about your responsibilities while in emergency housing and what happens if you don't meet these
- respecting your privacy and being clear about how we use your information and who we share it with.
If you've agreed to a security deposit, we may pay for loss or damage to the supplier on your behalf.