Session timed out

If you're logged into our online service for too long without using it, you'll be timed out to help protect the privacy of your information.

You'll be timed out when:

  • you stay on the same page in the online form for more than 5 minutes, when applying for a benefit or payment
  • you're in MyMSD for more than 7 minutes without using it.

Timed out of online form


If you were in the online form when you timed out, you'll start from your last completed page when you log back in.

You'll need to log back in to where you started your form. If you don't, you'll have to start the form again.

Timed out of MyMSD

If you were timed out of MyMSD, you can log back in as you usually would.