Help completing an online form for a benefit or NZ Super
Help to complete your online form for a benefit or NZ Super
Find your saved or submitted online application
Logged out or timed out of Apply Online
You’ll be automatically logged out of our Online Services if you stay on the same page for more than five minutes. This is done to help protect the privacy of your information. When you log back in, you can continue with your application from the last completed page.
Help in answering some questions
Some questions that you may need help on will have a ‘Help’ link on top. Click on ‘Help’ for more information on the question.
Can’t continue to the next page of the application
Entering contact numbers
Entering your bank account number
Entering employment information and can’t continue to the next page
Questions referring to “you and/or your partner” when you’ve indicated you’re not in a relationship
Partner is not a NZ resident or is not working in NZ
Still need help?