Wages stay the same

If you get paid the same amount each pay (weekly, fortnightly or monthly), you need to let us know. The amount you earn will affect your benefit. If you don't tell us we may not pay you enough. Or we may pay you too much and you'll have to pay the debt back.

Tell us before you get paid


You need to let us know the week you earn the money, not when you've been paid. We need to know by Friday 6 pm. If you're working the weekend, include this time too.

The amount you declare will continue every week until you let us know it has stopped or changed.

If you start a new job

You need to tell us:

  • who you work for (this could be more than one employer or yourself)
  • when you started work
  • the amount before tax (gross) you earn each week, or the hourly rate
  • the number of hours you work in a week.
  • How to tell us

    The easiest way to tell us about your wages is to use MyMSD.

    Our mobile friendly MyMSD is a simple option you can use on your mobile, tablet or computer.

    You'll need your client number to register then follow a few simple steps.

    You can also use our automated phone line, Service Express. Call 0800 33 30 30, speak normally and say what you want to do.

  • How your benefit will be affected

  • If your earnings change

    You also need to let us know if the amount you earn goes up or down. For example:

    • over-time or extra shifts
    • you work fewer hours
    • holiday pay
    • sick pay
    • a pay rise or a bonus.

    Use our online services to tell us about the change the week your earnings change, not after you've been paid. If you miss the 6 pm Friday deadline, call us before midday on the following Monday. This will help us pay the right amount and avoid under or overpayments.

    Remember you need to let us know if your earnings have gone back to normal, or if they change again.


If you need more information or want to discuss this in more detail contact us