Take a look at the range of benefits and payments we have available.
Redundancy, health condition or disability or another reason you can’t work
Food, school costs, power, accommodation or other living expenses you need help with
You’ve had a relationship break-up, family breakdown or violent relationship end
Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
Caring for someone else’s child or someone with a health condition, injury or disability
Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
Childcare, school uniforms, stationery, having a baby and other costs if you have children
Fixing issues with Accommodation Supplement, Special Benefit and other payments we’ve made
16-19 year olds
Education, training, work and benefit help for 16-19 year olds
Benefits and forms
A-Z list of benefits, forms, benefit rates
Find out what services we can offer to help you find work and when you start a new job.
Looking for work
We have jobs available now in various industries and you can search on our job websites.
Help with your job search
From advice on making a plan, to tips on where to look and following up leads.
Training and experience
Our programmes can help you get ready for work with training and work experience.
Apprenticeship Support Programme
Get help to retain and bring on new apprentices.
CVs and cover letters
We’ve got great templates and advice for writing your CV or cover letter, and filling out job applications.
Help with work costs
Get help to pay for the things you need to start work
Job support and advice
Get all the support and advice you need to stay in work.
Health and disability
If you want to work, we can support you to find the right job for you.
Start your own business
We can help you get your business up and running.
Get advice about how to prepare for and deliver a great interview.
Help for 16-19 year olds
We’ve got extra support for young people to get ready for work and find a job.
Check out what you need to do when you're getting a benefit or other payment from us.
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
Declare income, wages deduction calculator and tables
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
Check or stop your payments, payment cards and other information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
Find out how we can help you with housing.
Nowhere to stay
Get help if you have nowhere to stay right now.
Find a house
Find out where to look for private housing, or apply for public (social) housing.
Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
Find out how we can help if you’re moving house.
Calculating your rent payments
When you live in public (social) housing, the amount of rent you pay is based on your income, and the income of people you live with. This is called ‘Income Related Rent’.
Income Related Rent means:
- you pay some of the rent
- the government pays some of the rent.
We'll generally pay your rent directly to your landlord if you get either:
- a main benefit, eg, Jobseeker Support or Sole Parent Support
- New Zealand Superannuation, or
- Veteran's Pension.
Otherwise you'll need to arrange to pay it to your landlord.
How we calculate your rent
Step 1 - Work out your weekly household income
We work out what your total weekly household income is after tax.
This includes any income that you, your partner, anyone else on the tenancy agreement and their partners, get.
Income can include:
- a benefit from Work and Income
- NZ Super or Veteran’s Pension
- Student Allowance
- Parental Leave payments
- Child Support payments (if you have no other income)
- income from assets (e.g. income from a rental property you own, or interest on savings)
- Minimum family tax credits.
If your income changes often, or you get payments for board, we may work out your weekly income in a different way.
Your income changes often
If your income changes often (eg if you work casual hours, or are self-employed), we look at your total income over a longer period of time (at least 4 weeks). We then work out your average weekly income based on this.
For example, you earn the following amounts (after tax) over 4 weeks:
- Week 1: $400
- Week 2: $300
- Week 3: $700
- Week 4: $420
Altogether this comes to $1,820 after tax. We divide this by the number of weeks it covers (4). This would make your average weekly income $455 after tax.
Income from board payments
If you get payments for board, we only consider these as income when:
- they're your only income, or
- you have 3 or more boarders.
Board payments are your only income
If board payments are your only income, we use the total amount you get each week as your weekly income.
3 or more boarders
To calculate your weekly income we:
- don't include the 2 highest board payments
- add all the other board payments together
- calculate 62% of those combined board payments.
For example, you have 4 boarders and they are paying $100, $110, $120 and $150 each week. So we:
- don't include get the 2 highest board payments ($120 and $150)
- add all the other board payments together ($100 + $110 = $210)
- 62% of $210 is $130.20.
Your weekly income would be $130.20.
Step 2 - Check your income threshold
We find out what your living situation is. Then, using the table below, we check what your income threshold is.
For example, if you're living by yourself, your weekly income threshold (after tax) is $462.94.
Weekly income threshold (after tax)
Living by yourself $462.94 Single (without children) and living with others but you’re the only person on the tenancy agreement $462.94 Single with children $712.22
Living with your partner (with or without children)* It doesn't matter if your partner is on the tenancy agreement or not
Living with others (who are not your partner or your children), and there is at least one other person on the tenancy agreement $712.22
Step 3 - Calculate your rent payment
We check if your total weekly household income (after tax) is higher or lower than your income threshold.
Income is higher than your income threshold
If your total weekly household income (after tax) is higher than your income threshold, first we:
- take your income threshold, and
- calculate 25% of it.
- take your total weekly household income (after tax)
- work out how much is over the income threshold
- calculate 50% of this amount.
Then we add these two amounts together to work out your rent payment.
- Your income threshold is $712.22.
- 25% of that threshold is $178.05.
- Your income is $750 (after tax) a week.
- This is $37.78 over the income threshold.
- 50% of $37.78 is $18.89.
We add $178.05 and $18.89 together, which makes your rent $196.94 per week.
Income is lower than your income threshold
If your total weekly household income (after tax) is lower than your income threshold, we:
- take your total weekly household income (after tax)
- calculate 25% of it.
- Your total household income is $600 (after tax) a week.
- 25% of this is $150.
This makes your rent $150 per week.
Step 4 - Family tax credits
If you get family tax credits (not including Best Start and Minimum family tax credits), we work out the lowest amount of either:
- 25% of your weekly family tax credit payment or
- $31.93 of your weekly family tax credit payment,
We then add the lower amount to your rent payment.
Step 5 - Finalise your rent payment
Once we’ve worked out your rent payment, we either round it up or down to the nearest dollar. If the amount of cents is:
- 99 cents, we round it up
- 98 cents or less, we round it down.
Step 6 - Check against market rent or minimum rent required
If you’re not sure what the market rent price is for your property, you can find this out from your property provider or landlord.
Rent calculation is more than market rent
If the rent payment we’ve worked out for you is more than the actual market rent price for the property, you’ll only pay the market rent amount.
Rent payment is lower than the minimum amount required
There is a minimum amount of rent you have to pay, depending on your circumstances. This amount is the lowest rent that a public housing provider can charge.
If the rent amount we’ve calculated for you is lower than the minimum amount, you’ll need to pay the minimum amount instead.
The table below shows the minimum rent payment for each circumstance.
Minimum rent payment
Single, 24 or younger $68 Single, 25 or older $78 Single with children $142 2 or more adults with no children $134 2 or more adults with children $173
Julie is a sole parent with an 8 year old son. She gets a Sole Parent Support payment of $440.96 a week. Her living situation is single with children.
- Her total household income is $440.96 a week (after tax).
- Her income threshold is $712.22.
Because Julie’s total household income ($440.96) is lower than her income threshold ($712.22), we calculate 25% of her household income.
- 25% of $440.96 is $110.24.
- Julie also gets family tax credits of $127.73 per week. We work out 25% of $127.73, which comes to $31.93. We then add $110.24 and $31.93 together (and round it down to the nearest dollar). This makes Julie’s rent $142 a week.
Couple with children
Sam and Jo live with their 2 year old daughter and 6 year old son. They both work part-time, and are paid $400 (after tax) each.
- Their total household income is $800 (after tax) a week.
- Their income threshold is $712.22.
Because Sam and Jo’s income is higher than their income threshold, we:
- take their income threshold ($712.22)
- calculate 25% of it, which is $178.05.
- take their total household income ($800)
- work out how much is over the income threshold, which is $87.78
- calculate 50% of this amount, which is $43.89.
We then add $178.05 and $43.89 together, which is $221.94
They also get a family tax credit payment of $231.81 per week. This means we work out the lowest amount of either:
- 25% of $231.81 which is $57.95, or
- $31.93 of their weekly family tax credit payment.
We then add $221.94 and $31.93 together (and round down to the nearest dollar). This makes Sam and Jo’s rent $253 per week.
Single, living on your own
Barry is single and living on his own. He does casual work, and his hours change from week to week. For the past 4 weeks, Barry has earned the following amounts:
- Week 1: $600 (after tax)
- Week 2: $300 (after tax)
- Week 3: $700 (after tax)
- Week 4: $420 (after tax)
Altogether this comes to $2,020 (after tax). We divide this by the number of weeks this covers (4), which makes Barry’s average weekly income $505.
- His total household income is $505 (after tax) a week.
- His income threshold is $462.94.
Because Barry's income is higher than his income threshold, we:
- take his income threshold ($462.94)
- calculate 25% of it, which is $115.73.
- take his total household income ($505)
- work out how much is over the income threshold, which is $42.06
- calculate 50% of this amount, which is $21.03.
We then add $115.73 and $21.03 together (and round it down to the nearest dollar). This makes Barry’s rent $136.00 per week.
Disagree with rent amount
If you disagree with a decision about your rent, talk to us. We may be able to solve the problem or explain the decision.
If you still disagree, you can apply for a review of decision.