What to bring when you apply for a benefit

When you apply for a benefit or other help from us, you need to prove who you are and that what you’ve told us is true.

Important information

You must bring original documents or certified true copies. These will be returned to you once we’ve scanned and saved them to your record.

When you come and see us to discuss your application, you need to bring the documents detailed below.

Any delay in providing these documents could result in a delay in paying you, or your application being cancelled.

What you need to bring:

  • Online application reference number

    When you submit your application form online we issue you an application number. Make a note of this to bring with you.

  • Proof of who you are

    Important information

    If you have a partner they'll also have to provide these documents as well.

    You need to bring 3 forms of identification, one of which must be at least 2 years old.

    If you've had a benefit before, you don't need to provide 'Government issued ID'. You only need to bring 2 documents from the 'Other documents that prove your identity' list, and one of these must be at least 2 years old.

    Government issued ID

    You need to provide 1 of the following that shows your full legal name and date of birth:

    Born in New Zealand Born overseas
    • NZ Passport
    • Drivers Licence
    • Firearms Licence
    • Steps to Freedom release form
    • CYF issued Custody Order
    • NZ Birth Certificate
    • New Zealand passport
    • Australian passport
    • your passport showing your residence class visa or permit
    • citizenship certificate
    • NZ Refugee Travel document
    • letter of confirmation of your residence class visa or permit from Immigration New Zealand

    If your name on your government issued ID has changed, you'll also need to provide either:

    • marriage certificate
    • deed poll
    • other proof of the name change.

    Other documents that prove your identity

    You will also need to provide another 2 forms of ID from the list above or:

    • bank documents
    • documents from health professional
    • education organisation documents
    • employment letter/payslips
    • Inland Revenue letter
    • insurance documents
    • letter from prominent community member
    • power account
    • rates notice
    • telecommunications account
    • tenancy agreement.
    Proof of residence

  • Application supporting documents

    This table tells you what you'll need to provide to support your application

    Confirm your: Provide:
    Bank account
    • Bank statement, or
    • deposit slip
    IRD number
    • A form or letter from Inland Revenue showing your tax number, or
    • a myIR printout which also shows their web address and logo.
    Income and assets

    Proof of any before-tax income for the last 52 weeks from:

    • wages
    • holiday pay
    • business accounts
    • trust documents
    • any other income
    • assets and their values.
    Dependent children
    • Full birth certificates for all children in your care.
    • Details of any childcare you pay.
    • Any other documents relating to the child, including:
      • copies of Family Group Conference outcomes
      • Court orders
      • Court approved plans.
    Outgoings (including housing costs)

    Details of:

    • your rent, mortgage or other accommodation costs
    • hire purchase you're currently paying
    • other regular outgoings (eg because of a disability or health condition).

    If you've just left school you'll also need to bring your school leaving certificate.

  • Benefit specific documents

    There is additional information you need to provide, depending on what you may be eligible for.

    Benefit You'll need
    Jobseeker Support
    • current CV, or
    • details of your work qualifications (for example, training certificates and references from employers)
    • your doctor to send us a medical certificate (make sure they put your client number on it if you have one)
    • a completed Self-Assessment questionnaire if you have a health condition, injury or disability that stops you working full-time.
    Supported Living Payment
    • your doctor to send us a medical certificate (make sure they put your client number on it if you have one)
    • a completed Self-Assessment questionnaire
    • existing reports or assessments (for example, a Needs Assessment and Service Coordination (NASC) or a report from a specialist).
    Disability Allowance
    Childcare assistance
    • proof of your work, course, study and number of hours (for example, a letter from an employer, an employment contract or a confirmation of study)
    • have the following form completed by your childcare service or OSCAR programme supervisor.

linksContact us

Contact us if you don't have any of the documents, have given them to us recently or if there might be a delay in getting them.