Text messages

Information about texts we send and what you need to know if you've had a text from us.

Information

Don't reply to any text you get from us because we can't respond.

We send most of our texts to youth clients, eg, people who get Young Parent Payment or Youth Payment.

If you've got any questions about texts you get, you can contact:

  • Review this decision

    If your text message says "You can review this decision", you can ask us to review this decision if you don't agree with it.

    You need to do this within 3 months of getting the text message. When there is a good reason for delay, a review may be possible after this time. If you wish to discuss this, contact your Youth Service Provider if you have one, otherwise contact us

    Review of decision

  • Your payments have changed

    Text message said More information
    Hi. What you pay back for your debt changed on #date#. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work and Income You have been paying back a debt and the weekly amount that you are paying has changed. You can log on to MyMSD to see your new payment details. If you have any questions about this contact your Youth Service provider if you have one, otherwise contact us If you would like to know more, visit debt.
    Hi. Your payment was reviewed on #date#. We owe #amount# and this has been paid to you. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work and Income Your payment has been reviewed and we owe you money. This has been paid into your bank account. Log on to MyMSD to see your payment details. If you have any questions about this contact your Youth Service provider if you have one, otherwise contact us
    Hi. Your payment increased on #date#. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work and Income Your payment has increased. Log on to MyMSD to see your new payment details. If you have any questions about this contact your Youth Service provider if you have one, otherwise contact us
    Hi. Your payment increased on #date#. We owe #amount# and this has been paid to you. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work and Income Your payment has increased and we owe you money. This has been paid into your bank account. Log on to MyMSD to see your new payment details. If you have any questions about this contact your Youth Service provider if you have one, otherwise contact us
    Hi. Your payment decreased on #date#. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work and Income Your payment has decreased. Log on to MyMSD to see your new payment details. If you have any questions about this contact your Youth Service provider if you have one, otherwise contact us
    Hi. Your payment decreased and what you pay back for your debt changed on #date#. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work and Income Your payment has decreased and the weekly amount that you are paying back for a debt has changed. Log on to MyMSD to see your new payment details. If you have any questions about this contact your Youth Service provider if you have one, otherwise contact us
    Hi. Payments we have been making on your behalf have changed on #date#. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work and Income Payments being made on your behalf by Work and Income have changed. Log on to MyMSD to see your payment details.
    Hi. Payments we have been making on your behalf and what you pay back for your debt changed on #date#. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work and Income Payments being made on your behalf by Work and Income have changed. You have been paying back a debt and the weekly amount that you are paying has changed. Log on to MyMSD to see your payment details. If you have any questions about your debt contact your Youth Service provider if you have one, otherwise contact us
    Hi. Payments we have been making on your behalf have changed on #date#. We owe #amount# and this has been paid to you. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work and Income Payments being made on your behalf by Work and Income have changed and we owe you money. This has been paid into your bank account. Log on to MyMSD to see your payment details.

  • Your payments have stopped

    Text message said More information
    Hi from W&I. Your payment stopped on [dd Mon]. Log on to workandincome.govt.nz/text for details. You can review this decision Your payment has stopped. To find out why contact your Youth Service provider if you have one, otherwise contact us
    Hi from W&I. Your payment stopped on [dd Mon]. You were overpaid and there is a debt. Please contact your provider. You can review this decision Your payment has stopped and you had a debt that you were paying off so these repayments have also stopped. You need to repay this. Contact your Youth Service provider if you have one, otherwise contact us about how you can repay your debt.
    Hi from W&I. Reminder, your Payments will stop on [dd Mon]. Contact your provider to prepare for this Your payment is due to stop because you no longer qualify for it. Contact your Youth Service provider if you have one, otherwise contact us for more information and what other help you may be able to get.

  • Your payments have started

    Text message said More information
    Hi. Your payment started on [date]. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work & Income Your payment has been started. Log on to MyMSD to see your payment details. If you have any questions about this contact your Youth Service provider if you have one, otherwise contact us
    Hi. Your payment started on [date]. We owe [$amount] and this has been paid to you. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work & Income Your payment has been started and you were owed money which has been paid into your bank account. Log on to MyMSD to see your payment details. If you have any questions about this contact your Youth Service provider if you have one, otherwise contact us

  • Your medical certificate has been received or is due to expire

    Text message said More information
    Work and Income no reply: Hi your medical certificate expires on [date]. Please renew your certificate, tell us if you’re ready to work at MyMSD or call us.

    Your medical certificate is due to expire in either 4 to 2 weeks.

    You need to make an appointment with your health practitioner to get another medical certificate or tell us you are ready to work. You can go to MyMSD or call us to do this. Some health practitioners send us medical certificates electronically. If your health practitioner doesn't do this, you'll need to bring or send it in.
    Hi. Your medical expires on [date]. Talk to your provider about a new medical or about changes to your obligations. Work & Income Your medical certificate is due to expire. If you're still not able to attend school or training because you're unwell or have an injury, you should see your health practitioner, eg, your doctor. If your health practitioner confirms you're still unable to attend school or training, you'll need to get another medical certificate. Contact your Youth Service provider if you have one, otherwise contact us if you are well and can attend school or training.

    Work and Income no reply: Kia ora, your medical certificate expires on [date]. Please renew your certificate or your work obligations may change.

    Your medical certificate is due to expire in 2 weeks.

    You need to make an appointment with your health practitioner to get a new medical certificate, or your work obligations may change. If you are ready to work you must tell us, you can call us.

    Work and Income no reply: Kia ora, your medical certificate expires in 2 working days, [date]. Please contact us about your payments on 0800 559 009.

    Your medical certificate is due to expire in two working days. You need to contact us as soon as possible to talk about your payments.

    We’ll talk with you about either renewing your medical certificate or if you’re ready to work.

    Work and Income no reply: Hi, we’ve received your medical certificate. We’re processing it and we will contact you if we need any more information. Thanks!

    Your medical certificate has been received.

    We will get in touch with you if we need any more information.

  • You have not met your obligations and your payments have stopped

    Text message said More information

    Hi. Your payments will stop from [date] because you didn't [reason]. Talk to your provider within 5 working days if you had a good reason for not doing this or to dispute/review this decision. Go to workandincome.govt.nz/text for more info. Work & Income

    		 The weekly allowance [and incentive payments, if you are receiving these] being paid into your bank account will stop because you didn't meet your obligations. This will not change unless you:
    • had a good reason for not doing this activity or
    • can now do this activity or
    • do an approved activity which is the same or similar to the one you failed.
    Contact your Youth Service provider if you have one, otherwise contact us You can see any changes to your payments online through MyMSD.

    Hi. Your payments will stop from [date] because you didn't [reason]. Talk to your provider within 5 working days if you had a good reason for not doing this or to dispute/review this decision. Go to workandincome.govt.nz/text for more info. Work & Income

    		 Your Youth Payment will stop as this is the third time you have not met your obligations. This will not change unless you:
    • had a good reason for not doing this activity or
    • can now do this activity or
    • do an approved activity which is the same or similar to the one you failed.
    Contact your Youth Service provider if you have one, otherwise contact us about this. You can see any changes to your payments online through MyMSD.

    Hi. You didn't [reason] so we will stop managing your money and your payments will reduce by 50% on [date]. Talk to your provider within 5 working days if you had a good reason for not doing this or to dispute/review this decision. Go to workandincome.govt.nz/text for more info. Work & Income

    		 We will stop managing your money. That means any living expenses like rent and power that we were paying for you will stop, so you will need to make arrangements to pay these expenses yourself. We will also reduce your Young Parent Payment by 50%, so you will only get half of your Young Parent Payment into your bank account. The reason this has happened is because you have failed to meet your obligations for a third time. This will not change unless you:
    • had a good reason for not doing this activity or
    • can now do this activity or
    • do an approved activity which is the same or similar to the one you failed.
    Contact your Youth Service provider if you have one, otherwise contact us about this. You can see any changes to your payments online through MyMSD.

    Hi. Your payment stopped on [date] as you have not recomplied with your obligations. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work & Income

    		 You would have been told that you had failed to meet your obligations and what you needed to do to fix this. As you have still not met your obligations your payment will stop. Contact your Youth Service provider if you have one, otherwise contact us about this.

  • Guaranteed Childcare Assistance Payment (GCAP)

    Text message said More information

    Hi. Your childcare hours have increased to [number of hours] hours a week. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work & Income

    		 The hours of childcare you receive Guaranteed Childcare Assistance Payment for have increased. Log on to MyMSD for details.

    Hi. Your childcare hours have increased to [number of hours] hours a week. We have paid [$amount] to the childcare centre. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work & Income

    		 The hours of childcare you receive Guaranteed Childcare Assistance Payment for have increased and money owing has been paid to your childcare provider. Log on to MyMSD for details.

    Hi. Your childcare hours have decreased to [number of hours] hours a week. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work & Income

    		 The hours of childcare you receive Guaranteed Childcare Assistance Payment for have decreased. Log on to MyMSD for details.

    Hi. Your childcare hours have decreased to [number of hours] hours a week. We have paid [$amount] to the childcare centre. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work & Income

    		 The hours of childcare you receive Guaranteed Childcare Assistance Payment for have decreased and money owing has been paid to your childcare provider. Log on to MyMSD for details

    Hi. GCAP started on [date] for [number of hours] hours a week. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work & Income

    		 Guaranteed Childcare Assistance Payment has been started. Log on to MyMSD for details

    Hi. Your GCAP started on [date] for [number of hours] hours a week. We have paid [$amount] to the childcare centre. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work & Income

    		 Guaranteed Childcare Assistance Payment has been started and there are arrears owing that will be paid to your childcare provider. Log on to MyMSD for details.

    Hi. Your GCAP stopped on [date]. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work & Income

    		 Guaranteed Childcare Assistance Payment has been stopped. Log on to MyMSD for details.

    Hi. Your GCAP stopped on [date]. We have paid [$amount] to the childcare centre. Talk to your provider or go to workandincome.govt.nz/text for more info or to review this decision. Work & Income

    		 Guaranteed Childcare Assistance Payment has been stopped and there are arrears owing that will be paid to your childcare provider. Log on to MyMSD for details

  • Your child is turning 3

    Text message said More information

    Hi. Your child is turning 3. Talk to your childcare centre about 20 hours ECE. Go to workandincome.govt.nz/text for more info. Work & Income

    		 The Government funds up to 20 hours a week of Early Childhood Education (20 Hours ECE) for children aged 3-5 years attending an Early Childhood Education service.
    You can choose between receiving 20 Hours ECE, the Guaranteed Childcare Assistance Payment (GCAP) or a combination of both payments. Families cannot receive 20 Hours ECE and the GCAP for the same hours.

    You should tell us straight away if your child is receiving 20 Hours ECE as we may need to adjust your GCAP. This is so we can make sure you are getting the right amount of the GCAP and ensure you don't miss out on any payments or end up getting too much and have a debt to pay back. If you need to more information contact your Youth Service provider if you have one, otherwise contact us