Text messages
Information about texts we send and what you need to know if you've had a text from us.
Don't reply to any text you get from us because we can't respond.
If you've got any questions about texts you get, you can phone us.
If you're a youth client, contact your Youth Service provider.
Your medical certificate has been received or is due to expire
| Text message said | More information |
|---|---|
| Work and Income no reply: Hi your medical certificate expires on [date]. Please renew your certificate, tell us if you’re ready to work at MyMSD or call us. |
Your medical certificate is due to expire in either 4 to 2 weeks. You need to make an appointment with your health practitioner to get another medical certificate or tell us you are ready to work. You can go to MyMSD or call us to do this. Some health practitioners send us medical certificates electronically. If your health practitioner doesn't do this, you'll need to bring or send it in. |
| Hi. Your medical expires on [date]. Talk to your provider about a new medical or about changes to your obligations. Work & Income |
Your medical certificate is due to expire. If you're still not able to attend school or training because you're unwell or have an injury, you should see your health practitioner, eg, your doctor. If your health practitioner confirms you're still unable to attend school or training, you'll need to get another medical certificate. Contact your Youth Service provider if you have one, otherwise contact us if you are well and can attend school or training. |
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Work and Income no reply: Kia ora, your medical certificate expires on [date]. Please renew your certificate or your work obligations may change. |
Your medical certificate is due to expire in 2 weeks. You need to make an appointment with your health practitioner to get a new medical certificate, or your work obligations may change. If you are ready to work you must tell us, you can call us. |
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Work and Income no reply: Kia ora, your medical certificate expires in 2 working days, [date]. Please contact us about your payments on 0800 559 009. |
Your medical certificate is due to expire in two working days. You need to contact us as soon as possible to talk about your payments. We’ll talk with you about either renewing your medical certificate or if you’re ready to work. |
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Work and Income no reply: Hi, we’ve received your medical certificate. We’re processing it and we will contact you if we need any more information. Thanks! |
Your medical certificate has been received. We will get in touch with you if we need any more information. |
Housing register - confirm your circumstances
| Text message said | More information |
|---|---|
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Kia ora, we need to know if your circumstances have changed. Please log into MyMSD, select Housing Register and enter passcode XXXX. |
While you're waiting for public housing, you need to tell us if there's been any changes to your circumstances. Log in to MyMSD, select 'Housing Register' and enter the passcode that was in your text message. Then confirm:
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Text reminder to declare your income
| Text message said | More information |
| Work and Income NOREPLY: Working this week? Avoid a debt with us - add your hours/wages in MyMSD by this Friday 6pm. Please estimate weekend work as well. |
This a reminder that you need to declare your income before Friday 6pm to avoid having debt with us. Log in to MyMSD and declare your wages and hours worked. You can also do this by calling us. |