Wages change

If you get a different amount each pay (weekly, fortnightly or monthly), you need to let us know. The amount you earn will affect your benefit. If you don't tell us we may not pay you enough. Or we may pay you too much and you'll have to pay the debt back.

Tell us before you get paid


You need let us know the week you earn the money, not when you've been paid. We need to know by Friday 6 pm. If you're working the weekend, include this time too.

The amount you declare will continue every week until you let us know it has stopped or changed.

  • Make an estimate

    If you don't know what you'll be paid, tell us what you think it will probably be.

    What we need to know:

    • the amount before tax (gross) or estimate for that week, or the hourly rate
    • the number of hours you work in a week.

    If you start a new job we also need to know:

    • who you work for (this could be more than one employer or yourself)
    • when you started work.
  • How to tell us

    The easiest way to tell us about your wages is to use MyMSD.

    Our new mobile friendly MyMSD is a simple option you can use on your mobile, tablet or computer.

    You'll need your client number to register then follow a few simple steps.

    You can also use our automated phone line, Service Express. Call 0800 33 30 30, speak normally and say what you want to do.

  • How your benefit will be affected

  • Made a mistake or need to change your estimate?

    If you think the amount you entered in our online services isn't right, correct this as soon as you can by logging back in.

    If you need to change your estimate after 6pm on Friday, call us on 0800 559 009 before midday the following Monday . This will help us pay the right amount and avoid under or overpayments.


If you need more information or want to discuss this in more detail contact us