What to provide when you apply for a benefit

[Slide with a woman sitting at a desk and smiling, and the words 'What to provide when you apply for a benefit' on screen]

"If you're applying for a benefit, we'll need some documents from you." [Slide with a photo of a passport, birth certificate and driver licence, and the words 'What to provide when you apply for a benefit', moves to a second slide with the same documents and a hand holding a paper application forms]

"It might feel a bit overwhelming, but the sooner we can get these, the quicker we can get your payments sorted." [Slide of people sitting at desks and chatting in a Work and Income office, moves to two women sitting at a desk and talking, moves to a women sitting at a desk turning towards the camera and smiling].

"First things first - you need to show us a completed application." [Slide with a blue background and an animation of a completed application, with a cursor ticking boxes down the side of it]

"You can apply online or using a paper form." [Slide with a photo of a laptop with an online application open on it, moves to a split screen with the laptop on the left and a hand holding various paper application forms on the right]

"If you do it online, please note down your application reference number, so we can look it up later on." [Slide with a blue background and a MyMSD application screen with the words 'Almost there' and a reference number]

"The next thing you need is proof of who you are." [Slide with the words 'Proof of identity' and a photo of a birth certificate, passport and driver licence]

"You might have verified your identity when you applied online, but if not, we need to see two identity documents that show your full legal name and date of birth." [Slide with the words 'x2 Proof of identity' and the words 'Legal name' and 'Date of birth' with tick boxes next to them with an animation of a cursor ticking the boxes, overlaid on a photo of a birth certificate, passport and driver licence]

"They also need to be government issued." [Slide of a blue background with the words 'Government-issued']

"If you were born in Aotearoa New Zealand, you can use things like your birth certificate, passport or driver license." [Slide with a split screen, with an animation of New Zealand on the left, and photos of a birth certification, passport and driver licence on the right]

"If you were born overseas you can use things like your passport, citizenship certificate or New Zealand Refugee travel document." [Slide with a split screen, with an animation of the world on the left, and icons and words for 'Passport', 'Citizenship certificate' and 'NZ refugee travel document' on the right]

"So we need your original documents." [Slide of a woman speaking to the camera, standing in an office next to a photocopier and holding a sheet of paper, with the words 'We need your original documents' onscreen]

"Unfortunately we can't take copies, even if they're certified." [Slide of a woman speaking to the camera, standing in an office next to a photocopier and holding a sheet of paper]

"If you don't have two government issued IDs, don't worry." [Slide with a blue background and a speech bubble with the words 'Don't have 2 government-issued IDs?' and a second speech bubble with the words 'Don't worry" and a smiley face]

"Instead, you can use one government issued ID and another that proves your identity, like a letter from Inland Revenue, your marriage certificate, or your kiwi access card." [Slide with a hand holding up a passport, moves to a split screen with the passport on the left, and icons and words for 'Letter for Inland Revenue', 'Your marriage certificate' and 'Your Kiwi Access card' on the right]

"Next, you'll need some documents to support your application." [Slide with a blue background and the words 'Documents to support your application']

"These documents help us figure out your payments, so they’re really important." [Slide with a blue background and the words 'Documents to support your application']

"Here's what you need." [Slide with a women speaking to camera, sitting at a desk and sliding some paper towards the camera]

"We'll need your latest bank statement or a screenshot of your online banking." [Slide with a split screen, on the left is an animation of a bank statement, and on the right is an animation of online banking on a cellphone]

"Your income for the last year." [Slide with a split screen, on the left is the words 'Your income', and on the right is an animation of payslips and business accounts]

"That may be your payslips or business accounts." [Slide with a split screen, on the left is the words 'Your income', and on the right is an animation of payslips and business accounts]

"Your cash assets for the last year, like savings in your bank account, trust documents, or share certificates." Slide with a split screen, on the left is the words 'Cash assets', and on the right is icons and words for 'Bank account', 'Trust documents' and 'Share certificates']

"Your regular costs, like bills, a tenancy agreement, or higher purchase agreements." [Slide with a blue background and the words 'Your regular costs', moves to a slide with a light orange back ground, a pie chart with 3 equal sections in different colours, and a list with the words 'Bills', 'Tenancy agreement' and 'Hire purchase']

"And if you have dependent children, you need their birth certificates and proof of any childcare you pay for." [Slide with a light orange background and an animation of a child's face inside a square, and a list with the words 'Birth certificate' and 'Proof of childcare costs']

"And finally, you need to show us some documents that are specifically for the type of benefit you're applying for." [Slide with a woman standing in a Work and Income service centre, smiling and holding up an application form]

"For example, if you're applying for Jobseeker Support, bring your CV." [Slide with a blue background, the words 'Jobseeker Support' and a photo of a CV on a laptop]

"If you're not able to work right, now ask your health practitioner if they can send a medical certificate to us." [Slide with a blue background and an animation of a red cross inside a white circle, moves to a blue background with the red cross in the white circle on the left, and an animated document with the words 'Medical Certificate' in a clue circle on the right]

"There's a full list of what documents you need when you apply on our website." [Slide with a blue background and an animation of a list, with the words 'Full list available online' and a cursor ticking boxes in the list]

[Slide with a white background and the logos for the Ministry of Social Development and Work and Income, and the words 'www.workandincome.govt.nz']