Review into the suspension of some payments

News:

We’ve recently had issues with some payments being suspended during the introduction of mandatory Confirming Your Circumstances (CYC) reviews, including the Winter Energy Payment for some people getting New Zealand Superannuation and Veteran’s Pension.

We have conducted a review into how this happened. 

We have been in touch with affected clients already, but if you do have concerns about your payments or circumstances, please get in touch with us.

Contact us

A review into what caused these issues has been published on the Ministry of Social Development website.

Findings of review into suspension of some payments - Ministry of Social Developmentexternal

Winter Energy Payments and Confirming your Circumstances - a review - Ministry of Social Developmentexternal